Windows 10: Laptop restarting by itself while playing games

Hi, I seem to have encountered an issue with my laptop restarting randomly while playing a game called Valorant. I checked the reliability history and it says "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b 0x00000000c0000005, 0xfffff8024eae24ff, 0xffffb9856d7ce530, 0x0000000000000000". I've uploaded the dump file here, https://drive.google.com/file/d/1Y8U_imSHEsz24aqi-cgxh0XaijHurnQ-/view?usp=sharing. I would appreciate it if someone could help me look into this issue :

:)

 

Laptop restarts after opening Games, no overheat

I have HP pavilion dv6 7002st.

2 weeks ago I opened my laptop to clean the fan and reapply the thermal paste...
I did and it helped me alot with my FPS (it raised fps from 40 to 70 in games)
But 2 days ago, in the middle of the game, with no overheating, laptop suddenly shut down and came back after 10 seconds with no warning or errors.

Immediately after login, PC screen started to flicker and shake and laptop froze completely. I removed the battery and unplugged it then plugged it after 30 seconds then opened it and everything was normal till the next game play...
All of these happened again after playing the game like for 10 minutes (I'm playing World of Tanks and restart is very annoying in online games:/ )

Then I checked the Eventviewer, I saw 2 critical errors, it was Kernel Power 41(63) errors twice ( 1 for restart and 1 for screen flickering and laptop freezing after restart)

I installed BurnInTest app to test the hardware, RAM was Ok, SDD was Ok, but when i choose the "max cpu temp test" and starts it, laptop restarts 10 seconds after the test starts
The max temp when laptop restarted was 76°C (i think this is not a high temp to force the laptop to shut down)

Before I cleaned my laptop it was usually around 80°C while playing games even after 3 4 hours it was fine.

I reduced the Maximum Processor State from 100% to 99% at control panel Power Options to prevent cpu overclock (this was a suggestion by a youtube video) and tested the max cpu temp again. After 5 second the screen flickered and laptop completely froze and I unplugged it, this time no restart happened but the error on the eventviewer was the same as before : Kernel Power 41...
So what can I do? Replace adapter or something or this is a hardware problem?

BIW, this problem only happens while game or test program is running
Leaving laptop on for hours or browsing the web or watching videos are ok.

Laptop stats :

• HP pavilion DV6
  
• Intel Core i7 3610QM 2.30 GHz
  
• Ram 8 GB DDR3
  
• Graphics card : Nvidia GeForce 630M (2GB)
  
• Disk : Samsung Evo 850 SSD (its a replace for old HDD)
  
• Windows 10 Enterprise
  

 

"Video_dxgkrnl_fatal_error" while playing games on my Dell G3 laptop ?

So every time I play a game after like half an hour or so, my game crashes (blue screen giving the error VIDEO DXGKRNL FATAL ERROR ), then when I relaunch the laptop my discrete GPU is gone, like missing from task manager and hidden in device manager. To fix it I have to restart my laptop then the Nvidia drivers come back and when I play my games again the same problem happens after a few minutes of playing the game. It's never happened unless I'm playing a game.
I have tried:

• reinstalling the graphics driver from NVIDIA.
  
• removing the graphics driver using DDU in safe mode and reinstalling the latest one.
  
• running sfc and dism
  
  None of the above methods helped.
  My laptop is out of warranty so don't suggest I take it to the Dell service center as they will just say to replace the motherboard, I know that and that will be like buying a new laptop.
  
  My laptop is a Dell G3 15 3500
  Specs -
  i7-10750H
  RTX 2060 6gb
  16Gb ram
  256Gb SSD
  Windows 11 home
  

 

Can't play pyramid solitaire game in Windows 10

Hi Lee,



Thank you for posting your query in Microsoft Community.



Please share this:

• 
  Are you playing the game online or offline?
  

I suggest you to try installing the game in compatibility mode and check:

Follow these steps to install the game in compatibility mode.

• 
  Download the game from the manufacturer’s website.
  
• 
  Right-click on the game setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
  
  
  

Hope this helps. Feel free to get back to us for further queries. We will be happy to assist you.



Thanks and regards,

Jenith