Windows 10: Laptop restarting-Graphics/Display driver issue

Been using Windows 10 for a while. Just started getting stopcodes and Windows restarting. Seems to only happen when running a website with graphics. Using an older laptop with Mobile Intel 4 Series Express Chipset Family WDDM 1.1 which has been discontinued and appears to not be compatible with Windows 10. Any ideas on a fix???? Thanks in advance - Suzy

:)

 

Graphics driver "requires further installation."

Hi Michael,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience that you are facing, I will be glad to you help you.

The issue could be if the drivers are either not updated or get corrupted. So, I would suggest you to update the display drivers and see if it helps you to fix the issue.

Method 1: Update display adapter driver.

Step 1: Check for the latest driver update through Windows Updates.

• 
  At the Start screen, type
  Windows Update.
  
• 
  Click or tap Settings on the right side of the screen, and then select
  Install optional updates from the left results.
  
• 
  When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.
  
  Incompatible or not properly installed graphics card drivers are the most common cause of this issue.
  

Step 2: Follow the steps below to update the graphics/display drivers.

• Press Windows + X key on the keyboard.
• Go to device manager.
• Right-click your display device.
• Click Update Driver Software and then follow the steps in the wizard that appears.
• Restart the computer and check.

Let us know the status of the issue. We will assist you further.

Thank you

 

Display driver stopped working and has recovered

Hi Angie,

Thank you for contacting Microsoft Community.

The issue is occurring due to outdated or corrupt graphics card driver.

I suggest you to reinstall the graphics card drivers from manufacturer's website and check if that helps fix the issue.

Refer to the following steps to uninstall Display Device from the Device Manager:

• Press Windows and X keys together.
• Click on Device Manager.
• Locate and Expand the Display Adapter.
• Right-click on the Display Device.
• Click on Uninstall.
• Restart the PC and install the graphics card driver.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

 

Application has been blocked from accessing Graphics Drivers

Hi,

The problem could occur if the Windows is not Up-to-date or if the drivers are not compatible. Hence I suggest you to install Windows Updates first and then try installing the display drivers.

• On the search bar type Settings, Select Update & Recovery.
• This should bring up the Check for Updates window. Install updates.

Reinstall the graphics card drivers installed on the computer from manufacturer's website and check if that helps fix the issue.

Refer to the following steps to uninstall Display Device from the Device Manager:

• 
  Press Windows and X keys together.
  
• 
  Click on Device Manager.
  
• 
  Locate and Expand the Display Adapter.
  
• 
  Right-click on the Display Device.
  
• 
  Click on Uninstall.
  
• 
  Restart the PC and install the graphics card driver.
  

Hope this helps. Get back to us if the issue persists.