Windows 10: Laptop restarts randomly without BSOD (Kernel Power 41).

Discus and support Laptop restarts randomly without BSOD (Kernel Power 41). in Windows 10 Support to solve the problem; Hi, I bought a Acer V3-372 in january and started to use it as main in august. It restarts by itself 2-3 day apart without and blue screen, when... Discussion in 'Windows 10 Support' started by p83, Sep 6, 2016.

  1. P83
    p83 Win User

    Laptop restarts randomly without BSOD (Kernel Power 41).


    Hi, I bought a Acer V3-372 in january and started to use it as main in august.

    It restarts by itself 2-3 day apart without and blue screen, when doing tasks like surfing the web, listening to music or when laptop is idling.

    The laptop is fully updated with the latest bios, drivers and win updates.

    Checked with memtest, no errors.

    Couldn't find any dump-files to attached.

    Thanks in advance!

    :)
     
    p83, Sep 6, 2016
    #1
  2. SUMIT DHIMAN2
    Sumit Dhiman2 Win User

    Randomly restarting laptop

    Kernel ID 41:

    https://support.microsoft.com/en-in/help/202850...

    Usually, if there is no BSOD, shutting down randomly is due to either overheating or a faulty Battery unit.

    I remember some BIOS updates led to Random shutdowns in January. Did you apply a BIOS update in the laptop in Feb?
     
    Sumit Dhiman2, Sep 6, 2016
    #2
  3. SUMIT DHIMAN2
    Sumit Dhiman2 Win User
    Laptop Randomly Restarts without any warning.

    Kernel ID 41:

    https://support.microsoft.com/en-in/help/202850...

    Usually, if there is no BSOD, shutting down randomly is due to either overheating or a faulty Battery unit.

    I remember some BIOS updates led to Random shutdowns in January. Did you apply a BIOS update in the laptop in Feb?
     
    Sumit Dhiman2, Sep 6, 2016
    #3
  4. ELLO
    ello Win User

    Laptop restarts randomly without BSOD (Kernel Power 41).

    blue screen is almost always a hardware issue
    Have a technician swap out the RAM and if still get blue screen then restore factory image of windows.
    If still blue screen then motherboard is bad and then its uneconomical to repair.
    However if its still under manufacturers warranty take it back to the retailer before a tech looks at it.
     
    ello, Sep 14, 2016
    #4
  5. SPUNK
    spunk Win User
    A laptop that restarts on it's own is usually overheating. Feel the bottom of the laptop, is it really hot? Blow out the fans on the side and bottom of the laptop with a can of compressed air. Use a Laptop Cooling pad.
     
    spunk, Sep 14, 2016
    #5
  6. P83
    p83 Win User
    Temperature was ok, 69c at max.

    Got the mainboard replaced by Acer. *Smile
     
    p83, Apr 5, 2018
    #6
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Laptop restarts randomly without BSOD (Kernel Power 41).

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