Windows 10: Laptop restarts when running gaming benchmark and playing games

Discus and support Laptop restarts when running gaming benchmark and playing games in Windows 10 Software and Apps to solve the problem; Hello,I am trying to fix my brother's gaming laptop and having it almost perfect except it keeps crashing during some gaming and doing benchmarks... Discussion in 'Windows 10 Software and Apps' started by Leo1138, Jan 17, 2025.

  1. Leo1138 Win User

    Laptop restarts when running gaming benchmark and playing games


    Hello,I am trying to fix my brother's gaming laptop and having it almost perfect except it keeps crashing during some gaming and doing benchmarks crashes in the same spot every time.I have tried undervolting, turning off any turbo boosts etc. With afterburner on and off. still crashes.Might be temp related or memory from my preliminary research.here is the minidump:https://drive.google.com/file/d/1e6Kpv4e1zdDoeEVGKxWm7bJMKjsf3Q3D/view?usp=drive_linkThanks in advance!

    :)
     
    Leo1138, Jan 17, 2025
    #1
  2. Alex F Win User

    Laptop restarts after opening Games, no overheat

    I have HP pavilion dv6 7002st.

    2 weeks ago I opened my laptop to clean the fan and reapply the thermal paste...
    I did and it helped me alot with my FPS (it raised fps from 40 to 70 in games)
    But 2 days ago, in the middle of the game, with no overheating, laptop suddenly shut down and came back after 10 seconds with no warning or errors.

    Immediately after login, PC screen started to flicker and shake and laptop froze completely. I removed the battery and unplugged it then plugged it after 30 seconds then opened it and everything was normal till the next game play...
    All of these happened again after playing the game like for 10 minutes (I'm playing World of Tanks and restart is very annoying in online games:/ )

    Then I checked the Eventviewer, I saw 2 critical errors, it was Kernel Power 41(63) errors twice ( 1 for restart and 1 for screen flickering and laptop freezing after restart)

    I installed BurnInTest app to test the hardware, RAM was Ok, SDD was Ok, but when i choose the "max cpu temp test" and starts it, laptop restarts 10 seconds after the test starts
    The max temp when laptop restarted was 76°C (i think this is not a high temp to force the laptop to shut down)

    Before I cleaned my laptop it was usually around 80°C while playing games even after 3 4 hours it was fine.

    I reduced the Maximum Processor State from 100% to 99% at control panel Power Options to prevent cpu overclock (this was a suggestion by a youtube video) and tested the max cpu temp again. After 5 second the screen flickered and laptop completely froze and I unplugged it, this time no restart happened but the error on the eventviewer was the same as before : Kernel Power 41...
    So what can I do? Replace adapter or something or this is a hardware problem?

    BIW, this problem only happens while game or test program is running
    Leaving laptop on for hours or browsing the web or watching videos are ok.

    Laptop stats :

    • HP pavilion DV6
    • Intel Core i7 3610QM 2.30 GHz
    • Ram 8 GB DDR3
    • Graphics card : Nvidia GeForce 630M (2GB)
    • Disk : Samsung Evo 850 SSD (its a replace for old HDD)
    • Windows 10 Enterprise
     
    Alex F, Jan 17, 2025
    #2
  3. Xbox Play anywhere games

    I uninstalled and re-installed the game. The freezing is still happening.
     
    David-Murica, Jan 17, 2025
    #3
  4. Laptop restarts when running gaming benchmark and playing games

    Xbox Play anywhere games

    Hi David,

    There are many possible reasons why Gears of War 4 randomly crashes when playing. One of which is having a corrupted game file. To help you resolve this concern, we suggest that you perform the troubleshooting steps below:

    Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Windows Store.

    Run the troubleshooter for Windows apps

    Step 2: Check for updates for apps and games from Windows Store. To do this, you may refer to the link below:

    Click here

    Step 3: Reset the game from the Settings menu.

    • Click Start and click Settings.
    • Select System.
    • Select Apps and features.
    • Find the game and click Advanced options.
    • Click Reset. You need to restart your computer to let the changes take effect.

    Step 4: Try to uninstall and reinstall the game.

    Kindly update us with the results, so that we can assist you further.
     
    Wilfred Mac, Jan 17, 2025
    #4
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Laptop restarts when running gaming benchmark and playing games

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