Windows 10: Laptop Restarts with the Blue Error Screen as soon as ANY BLUETOOTH DEVICE is connected

Hello, I have an HP Laptop with the following specificationsrocessor IntelR CoreTM i3-7020U CPU @ 2.30GHz 2.30 GHz Installed RAM 4.00 GB System type 64-bit operating system, x64-based processor Edition Windows 11 Home Single Language Version 21H2 OS build 22000.1098 Experience Windows Feature Experience Pack 1000.22000.1098.0 I agree that my laptop doesn't support Windows 11, however, I have faced no issues for the past 1 year.Recently, I was listening to some song

:)

 

Bluetooth Connection results in Blue Screen Error?

I have a pair of bluetooth headphones. They connect to my computer fine, and I can usually reconnect them if the headphones have been idle for a long time. There is a problem that exists once I turn the headphones off.

When I turn the bluetooth headphones off, it is extremely difficult to reconnect. The headphones will be "paired" and start connecting, but they will never finish connecting. When bluetooth devices do this, I usually click "Remove device." But after a while
of trying to remove it, I will get the message "Driver Error" and the bluetooth headphones will stay listed under bluetooth devices. (I then go to device manager and try to uninstall the headphones from there, but it just loads and loads and
will not uninstall).

The only way for this to stop is to restart the computer. However, the computer gets stuck restarting. I then get a blue screen, with a message along the lines off "Driver_Power_State_Failure." After restarting, the headphones disappear from the list of
devices and connect.

This has happened at least five times. I only get the blue screen if I restart after the bluetooth driver error message. I don't have any other bluetooth devices to test with to see if it is the headphone's fault.

 

Bluetooth Device not connecting.

• I performed a reset through cloud download of my HP Pavilion 15-dk0050tx Windows 10 Laptop from windows' settings app.
  
• After the reset, I observed that my laptop is unable to connect to my mobile through Bluetooth.
  
• So I tried a few things from "answers.microsoft.com".
  
• What I tried are:
  

1. Updated my windows to the latest version.
   
2. Updated all windows apps from Microsoft Store.
   
3. Updated my all drivers from HP Support Assistant.
   
4. Performed troubleshoot of Bluetooth from Windows' settings.
   
5. Tried to update drivers from the device manager.
   
6. Removed my device from Bluetooth devices & tried to connect.
   
7. Uninstalled my device from the device manager & restarted my laptop.
   
8. Tried to connect my device again but failed.
   
9. To ensure which device(laptop or mobile) has a Bluetooth connectivity issue, I used another mobile but it was also unable to connect.
   

please suggest to me what should I do now

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response