Windows 10: Laptop running Windows 11 has no sound and microphone option has disappeared

This is a relatively new laptop Medion Erazer Beast X25 running Windows 11 I've had a few months no problems until this Monday, 17 January. I powered it on and had no sound. In investigating the problem, I've also noticed the microphone has disappeared it shows no microphone installed. I've looked online and tried every suggestion I could find. Nothing helps. The drivers are up to date. The entire computer is up to date. If I connect an external speaker, that works, just not the sound/microphone with the laptop. Any suggestions? Anyone else having this problem?

:)

 

Microphone Sound Quality

Hi I'm Peter an independent advisor, you could try the following:

Step 1 - Run the troubleshooter

a) Press Windows and X key together and select Control Panel.

b) Click on Troubleshooting.

c) Click onView all option on the left side of the Windows.

d) Click on Playing Audio option.

e) Click on Next and follow the onscreen instructions to troubleshoot the issue.

Step 2 - Check your microphone’s drivers

1. Type in “Device Manager” in the Search box and select it from the list.

2. Expand Sound, video and game controllers

3. Right-click (or tap and hold) your microphone device and select Update Driver Software.

4. Select Search automatically for updated driver software. This option will scan the Internet for the correct version of the driver or determine if you already have the most recent driver installed. You may be prompted to restart your computer to install the
driver.

Step 3 - Manually turn up the mic gain

1. Type in “Sound” in the Search box and select Sound (Control Panel) from the list.

2. Select the Recording tab.

3. Right-click (or tap and hold) on the active microphone input device and select Properties.

4. Select the Levels tab.

Manually drag the Microphone gain to a higher level and click Apply.

 

Microphone boost option not showing in Windows 10 sound options

I unplugged the snowball and plugged the other mic in the back, it still shows the levels option when I do that

Here is the Snowball ICE settings




Here is the standard Mic




and here is the driver

 

External microphone not showing in the Recording tab

My Windows 10 laptop is not recognizing any external microphones. I have two headsets: a Bluetooth one and one for an audio jack. Both headsets work correctly on other devices. When I connect the headsets to my computer, I can hear audio, but the microphones
do not work.

Here are the steps I've taken so far:

• Updated drivers (they were already up to date)
• From Sound Settings, headsets do not appear as options for the input device
• Ran the microphone troubleshooter - headsets do not appear as options
• From Control Panel > Sound > Recording, headsets do not appear as options. I have selected the disabled and disconnected devices options.
• From Microphone Privacy, all apps have access to the microphone.
  

That's everything I found online to fix this problem. Any suggestions?