Windows 10: Laptop shows blank blue screennot BSOD after login

I have windows 10 on my laptop and it said i need to restart my computer for some update. It didn't seem like a regular update though, but anyway i did it. However after restarting and logging in, my screen turned blue. I could move my cursor and there was no error that showed but that's about it. It was just blank and blue. I tried restarting again, still the same. It starts normally and i can see my display, but after 5 seconds it goes blue. I went into the task manager multiple times to get to explorer.exe but it doesn't necessarily work. I can't even hit Start. It opens the file explorer a

:)

 

Windows 10 BSOD freeze after sleep + blue screen on boot

I had the following problem:

I just fresh installed Windows 10 on my ThinkPad t450s and crashed after every sleep.

When the laptop is in sleep mode and I open it and press a key to wake it up:

• BSOD appears directly saying "Your PC ran into a problem and needs a restart. We're just collecting some error info, and then we'll restart for you. (0% complete) - [...] CRITICAL_PROCESS_DIED";
  
• OR login screen appears but everything is laggy and then the BSOD appears;
  
• OR once I've got as far as the desktop using the fingerprint device, but then the BSOD appeared, this time without the error name.
  

Never did the percentage change from 0% before the computer rebooted.

I updated the graphic card drivers and the Wi-Fi drivers, deactivated the quick boot and tried many bizarre suggestions from the internet, but nothing helped.

Now since the last sleep crash:

The computer doesn't work at all, it shows an empty blue screen after each startup.

I tried to repair Windows using the Windows 10 USB stick, but it fails to find anything wrong or to restore a previous build.

I found this post suggesting to delete a driver but I don't know how to do it as my drive is encrypted using BitLocker and the command prompt is telling me to use to control panel to unlock it.

 

Windows 10 blue screens after waking from sleep.

Steps to that cause this problem:

• Allowing windows to sleep.
• Waking once, logging in.
• Allowing it to sleep once more.
• Wait for some time like 2 hours.
• Try to login again.

After all these steps my laptop Dell Vostro 3546, stops responding on the login screen, no inputs will be taken and then Blue screens by saying Critical_Store_Exception. I have collected some crash dumps and posted it here: CrashDumps.

Blue Screen View says that the BSOD happened because of something went wrong with the ntoskrnl.exe, address ntoskrnl+142760, file version of ntoskrnl.exe is "10.0.10586.306 (th2_release_sec.160422-1850)".

 

laptop wont start up..says "critical process died"

Hi Diane,

Thank you for posting your query in Microsoft Community.

We regret the inconvenience caused to you.

• 
  What is the make and model of the computer?
  
• 
  Have you installed any Windows updates prior to this issue?
  

The Blue Screen of Death (BSOD) error occurs due to the program that uses multiple processes to interact with your processor. If the processor is unable to process these multiple processes properly, it generates the CRITICAL_PROCESS_DIED error.
Sometimes this error can be quite critical as it could damage your hard disk, memory or in rare circumstances, your processor.

Let us try the following steps and check if it helps.

Step 1: Power Drain.

• Shut down the laptop by power the system off.
• Take out the battery from the laptop and disconnect the charger.
• Press the power button on your laptop while it’s disconnected from any power source.
• This will drain existing power from laptop.
• Put the battery in and restart the laptop.
• Login to safe mode if it gives you multiple prompts otherwise login to normal mode.
• Once you are able to login restart the computer using restart option from windows.

Step 2: Let us try to repair the Windows using the ISO file.

Refer to the following link to download Windows 10 ISO file and create installation media.

https://www.microsoft.com/en-us/software-download/windows10

Once your media is ready follow the steps.

• Insert media (DVD or USB drive).
• Click on Troubleshoot.
• Click on Advanced options.
• Click on Startup repair.
• Follow the on screen instructions.

Also, see: Blue Screen of Death (BSOD)

Troubleshoot blue screen errors

Let us know the status, we are glad to assist you further.