Windows 10: Laptop shuts down during startup

The laptop started restarting all of a sudden couple of days ago.I did factory reset but it did not work.My battery is dead but while plugging in same problem occurs.What should I do next?

:)

 

Can't get GPU-Z to start with Windows 8.1 startup

I'm not sure how to do that. Could you list the steps for a noob?

 

HP Pavilion 15 randomly shuts down incorrectly if fast startup enabled

I've just updated an HP Pavilion 15 from Windows 8.1 to Windows 10 (Home 64 bit). If fast startup is enabled, the laptop freezes at the very least step of the shutting down process. The shutting down process goes like this:

1. First you click on shut down
2. The shut down screen appears
3. The screen turns off and then the fan starts to spin at high speed
4. After 4-5 seconds, the fan stops
5. The laptop is completely turned off, no lights are turned on (in most of PC's)

Well, my problem is that randomly, the Pavilion 15 freezes after step 4 has been completed, with the light of the ON/OFF button turned on forever. Sometimes it turns off correctly, but many other times this happens. If I disable the fast startup, this won't happen and it will always turn off correctly.

What can I do?
How is it that it's random?

I've tested this with no apps running on background, so that can't be the reason, besides, no apps or programs can freeze the system after the step 4 has been completed, since they are all shut down after step 1.

Also, the fast startup option was activated when I was using Windows 8.1 and never had a single problem with this laptop.

 

laptop startup

Hi Victor,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to do a power drain by following the steps below.

• Remove the battery.
• Press and hold the power button for 15-20 seconds.
• Start the computer by connecting the power source (battery should not be connected).
• Check if the problem still persists while shutting down the computer.
• If not, then connect the battery and can use the computer.

Hope the information is helpful. Please revert back with the necessary information and we’ll be glad to assist you.