Windows 10: Laptop shuts down during update

My mom's laptop started an automatic update. It got to 17% then shut down and never restarted. I forced a restart and it started the update at 8%. It might get 1% further, then shuts down again. When we turn it back on it's trying to do the update, so can't do anything else.

:)

 

Laptop won't shut down

Hi Muhammad,

Most of the time, the issue regarding a device that won't shut down properly may be caused by a system conflict after an update or that there are some incompatibility issues. To assist you with this concern, we recommend that you run the troubleshooter.
To do this, kindly follow the steps listed below:

• Type troubleshooting in the Search bar and press
  Enter.
  
• Click on View all on the left-side of the page.
  
• Click on each category below then follow the on-screen prompt to run the troubleshooter:
  

• Background Intelligent Transfer Service
  
• Hardware and Devices
  
• Power
  
• Windows Update

Note: Make sure that you restart your PC after running the troubleshooter for each category.

Let us know how it goes after performing the suggested steps.

 

Best laptop under $800??

Well the last one I suggested seems to be the best for 650$

EDIT: to facilitate your search...

Laptop GFX benchmark list

Laptop CPU Benchmark list

 

Won't shut down or restart -- error X0X

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask what are the methods that you have tried to solve the issue.

The issue might occur if the computer is not shut down properly. so, I suggest you to perform a power drain by follow the steps below and check if it helps.

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.