Windows 10: laptop shuts down suddenly when i turn it on in windows 10

Hi,

I asked a question about this issue and thanks to Microsoft good support, we progress a few steps and unfortunately by my imperfect information the topic closed. I asked more questions and no one response.


the Topic Link:

https://answers.microsoft.com/en-us...-f9dd-49c3-9bbc-8ac71a891262?tm=1593347055193


please help me to fix this issue. it happening while I'm watching a video. the laptop turns off immediately in that case.


thanks.

:)

 

Turning on/shutting down issue

Hello,
I cannot turn on my PC at all until I unplug something, like when I try to turn it on it doesn't work, I unplug the Display port then I turn it on and after it turns on I replug it.
I also have problems with shutting down, I sit the pc down from Windows and it shows me the "shutting down" thing and then it suddenly shuts off like it's been unplugged from the wall.
I have my AC, phone, monitor, router and PC.
And I'm using some extensions and adapters because the wall plug is pretty far.
By the way I replaced my Mobo CPU, ram and GPU because the previous build had other problems.
System Builder
Thanks in advance.

 

laptop shut down while i first turn the power on after upgrading to win10

hello,

thanks for your help,

i follow the first step and didnt find any problem,

and then i boot my laptop in safe mode with network ,

it can successfully be shut down and turn on ,

then i leave the safe mode and turn off the windows fast startup,

now my laptop can shut down and turn on normally like it used to be,

but the problem still exist when i hibernate my laptop,

when i reboot from hibernate state , it still shut down itself after the windows icon shows up.

waiting for your suggestion, thanks!

Best regards,

Roger Yang

 

laptop shutting down suddenly when power pluged in

laptop shutting down suddenly when power pluged in