Windows 10: Laptop shuts down when coming out of sleep mode

Hi Team,


I am facing strange issue with my Windows. When ever I close the lid, the laptop goes into sleep mode but when I open the lid instead of coming out of the sleep mode, the laptop shuts down. This happens only when the charger is not connected i.e. the laptop is operating on battery mode.


I get the below error





-System

-Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
EventID41
Version8
Level1
Task63
Opcode0
Keywords0x8000400000000002
-TimeCreated
[ SystemTime] 2021-03-09T09:05:05.2970184Z
EventRecordID7657
Correlation
-Execution
[ ProcessID] 4
[ ThreadID] 8
ChannelSystem
ComputerVishal
-Security
[ UserID] S-1-5-18
-EventData


BugcheckCode0
BugcheckParameter10x0
BugcheckParameter20x0
BugcheckParameter30x0
BugcheckParameter40x0
SleepInProgress4
PowerButtonTimestamp0
BootAppStatus0
Checkpoint0
ConnectedStandbyInProgressfalse
SystemSleepTransitionsToOn1
CsEntryScenarioInstanceId0
BugcheckInfoFromEFIfalse
CheckpointStatus0
CsEntryScenarioInstanceIdV20
LongPowerButtonPressDetectedfalse

:)

 

Computer shuts down instead of going in to sleep mode

Since two weeks my Dell laptop is shutting down every time when:

• Closing the laptop
• Pressing the power button short
• Manually via the Start Menu

All these options are set to Sleep Mode and not Shut Down.

 

Laptop PC Not Coming Out Of Sleep Mode

Hi; I'm having an issue with a HP laptop running Win 10 (Upgrade from Win 7 in 2017).

I had the laptop in sleep mode. When I opened the lid, I expected the laptop to power on.

The power light comes on, but I see nothing but a black screen. The fan is however running.

In addition, I'm not seeing the indicator light for the hard drive. I tried a forced power down, waited about a

minute, and then tried again. Nothing happened. Once again, the power light came on, but it is still showing

a black screen and no hard drive light.

When I originally put the laptop in sleep mode, it shut down normally, so I wasn't suspecting any issues.

I had the laptop in sleep mode for several hours, and not connected to AC power, only using the battery.

There was no new software downloaded to the laptop recently, the only recent change that I can think of

was an UI update to my anti-virus software (McAfee).

Could the issue be in some way related either to the UI update, or the hard drive?

Any suggestions to what may be causing these issues would be very helpful.

Thanks.

 

open the desktop from sleep mode

Hi Abhishek,

Thank you for posting on Microsoft community.

To understand the issue better, I suggest you to answer the below questions.

• How are trying to start the computer from the sleep mode?
• Since from when are you facing this issue?
• Did you make any changes prior to the issue?
• Are you able to shut down or restart the machine?
• What happens when you try to come out of Sleep mode?

I would suggest you to force shutdown the computer and start the computer and check what happens.

If you are able to login to normal mode then follow the below steps to restore the power setting/plan to default.

• Press Windows + X keys, and select the option
  Control Panel.
• Click on the Power Options icon.
• Click on Change plan settings.
• Select the option “Restore default settings for this plan”.

Please post us back with more information and if the issues resolves to help you better.