Windows 10: Laptop shutting down unexpectedly while using

Hi, My Dell Laptop was shutting down unexpectedly while using. In the event viewer, it is showing, Kernel-Power.

I'm posting the Log. I tried updating my drivers, but still the problem is not resolved. Please help me.


Log Name: System

Source: Microsoft-Windows-Kernel-Power
Date: 12-05-2019 14:31:10

Event ID: 41

Task Category: (63)

Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-21PH2CH
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2019-05-12T09:01:10.384985300Z" />
<EventRecordID>35372</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-21PH2CH</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">2</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

:)

 

My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

 

My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

OK, first complete your system specs, as it will help us diagnose your problem. Second, can you be a bit more descriptive about the "shut off"? Does it go through the windows shut down procedure, or does the power just shut off completely?

 

Laptop shutting down

Hi Belinda,

If your laptop is shutting down unexpectedly, it could be due to hardware related issues, or that the operating system is corrupted or damaged. For us to isolate the issue, kindly respond to the questions below:

• Have you checked if all hardware of your computer are connected properly?
• Since you are using a laptop, is the battery seated properly? Did you try removing the battery and see if it shuts down unexpectedly?
• Does the system shut down when you enter the BIOS settings and let it sit for a while? This is for us to see if the issue is caused by hardware or by the operating system. For information about getting to the BIOS settings, kindly refer to the manufacturer's
  website.

We look forward to your response.