Windows 10: Laptop slowed down in general despite factory reset

Hi!

Happy to be on this forum! I used to have an account associated with windows vista a long time ago, so I know these forums can be a great help!

I am running into issues with my small laptop (HP 14inch Stream) and would highly appreciate your help and advice!

It has slowed down significantly, applications take a while to open and browsers a while to load.
So far I have only tried resetting it to factory settings which did not work.

Any help would be appreciated!

Thanks in advance

:)

 

Nokia E5-00 Hard Reset!

For a factory reset, has anyone tried:

Menu (house sign)

Control Panel

Settings

General

Scroll down to Factory Reset?

 

Windows 10 UPDATE FAILING

Hi. I'm having trouble with windows update. I find my laptop was slowing down processing stuffs and decided to reset it. After the reset, the windows update couldn't complete the installation. It was like almost 10-15 instalations were failed to install
despite I've tried 4 times in a row retry to download it. Any can assist me on how to settle this issue? I'm running on windows 10 upgraded version from windows 8. Laptop Toshiba Satelite L50-A

 

Hello Dragongirl, and welcome to Ten Forums. *Smile

For now, you might see if any of the options in the tutorial below may be able to help the performance of your laptop.

*Arrow Optimize Performance of Windows 10 Performance Maintenance Tutorials

 

Hi Brink!! Thanks for your response!

I remember you! *Smile you saved me (i.e. my laptop) a lot back in the vista forums!!!

Will check out the tutorial and let you know what happens!

 

I fail to understand why HP sold these Stream laptops, as most of them only came with a 32GB "drive", which with Win10, is so small that you can't even do Cumulative Updates, let alone the six-month Version Upgrades.

I'm not surprised the Reset did not work, as it probably needs more available "disk space" than your Stream currently has.

If you want to reset it to factory setup, you could use HP Recovery Media --but you have to BUY that from HP, and it completely reformats the "drive", recreating everything from scratch -- deleting everything you currently have, in the process.

If you're interested, then report back on that, and I'll provide contact info for HP Customer Support -- which is closed on weekends.

 

Hi Mark!

Thanks very much for your response. I have already backed up everything so I am not too worried about deleting anything. Also, it is currently ''empty'' due to reset attempts.

Trying to avoid spending money at the moment! Will try other solutions at first. If all else fails, depending on how much it costs to purchase HP Recovery Media, it might be cheaper to invest in a device with bigger disk space...
I think I have old HP Recovery Media CDs which I purchased with a different HP laptop - long stopped using as it also 'died on me'.
I am unsure if these CDs will work on a different model of HP laptop. The stream doesn't have CD capacities anyway.

Maybe I need to stop purchasing HP products! *Shock

 

I just received an error message that the PC has run into an issue and needs to restart:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (sdbus.sys)

Then proceeded to finish updating and restarted.

 

Just a quick update on what I have attempted to do so far based off the Tutorial:

1) Tried to use Windows Defender Offline Scan but received error messages when attempting to access via Command Prompt and Powershell so went for the option of Malwarebytes Anti-Malware Free which worked fine, found a threat, quarantined and deleted it.

2) Installing updates but run into several issues when attempting to update:
''There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:

Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - January 2018 (KB890830) - Error 0x80010108

2017-10 Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB4041689) - Error 0x80010108

2017-10 Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB4049179) - Error 0x80010108

Feature update to Windows 10, version 1709 - Error 0x80010108

Synaptics - Mouse - 12/20/2016 12:00:00 AM - 19.3.11.45 - Error 0x80010108

Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB4051613) - Error 0x80010108

Update for Windows 10 Version 1511 for x64-based Systems (KB4033631) - Error 0x80010108

Update for Windows 10 Version 1511 for x64-based Systems (KB4033631) - Error 0x80010108

Windows 10 Creators Update Privacy Settings for x64-based Systems (KB4013214) - Error 0x80010108

Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2, 2016 x64 Edition - January 2018 (KB890830) - Error 0x80010108

 

Run this log collector and post a zip into the thread for troubleshooting:
log collector v2-beta08.zip

The DRIVER_IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x000000D1. This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.

From the posts above the computer has failed upgrades since Windows 1511 (Windows 1607, 1703, and 1709).
For failed upgrades Windows generates Panther files which are typically hidden.

Download and install Everything search: voidtools
It will index everything on the internal and external drives and make search more efficient.

Look for these folders and files. Use one drive or drop box to post share links into the thread for any files within the past 30 days.
The files have many error codes that can be decoded.
Often the error messages are ambiguous and this process may take a lot of time to figure out what blocked the upgrade.
However sometimes the problems are evident in the early scans.

Look for all of these files and post the files that were available:

PANTHER logs
C:\Windows\Panther
setuperr.log
setupact.log
Setupmem.dmp
setupapi.dev.log
BlueBox.log
Event logs (*.evtx)
C:\$Windows.~BT\Sources\Rollback
$Windows.~bt\Sources\Rollback\setupmem.dmp
$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
$Windows.~bt\Sources\Rollback*.evtx
$Windows.~BT\Sources\Panther\UnattendGC
miglog.xml
Windows\Logs\Mosetup

 

Hi Zbook!

Thanks very much for your response.

So I have downloaded the zip file but unsure what select on the folder - all option open up in notes except for one called compression which comes up as an Error:

Windows Script Host
Line 5
Char 1
Subscript out of range
800A0009
Microsoft VBScript Runtime Error

Will dowload the voidtools link but unsure which option to select: (my laptop is a 64 based PC)
Download installer
Download installer 64-bit
Download Portable zip
Download Portable zip 64-bit

Thanks!

 

For the log collector there are 3 options.

First open administrative command prompt and type or copy and paste:
1) sfc /scannow
2) dism /online /cleanup-image /scanhealth
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

6) Then run this version of the log collector:
log collector v2-beta08.zip

7) If the above fails then use this link and run the DM log collector:
BSOD - Posting Instructions - Windows 10 Forums

8) If both of the above fail then use a camera or smart phone camera to take pictures and post images into the thread.

9) And if both of the above fail open administrative command promp and copy and paste:
Code: md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform[/quote]

 

Hi Thanks very much for your response!


I followed the steps up to Step 6. I did not need to proceed to 7, 8 or 9 as none of the steps failed.
I would also like to mention that when I attempt to use Windows 10 Update assistant it asks for more disk space 8GB
which is strange as I have reset this laptop, it is empty and there should be 30GB of space.


Steps 1-5:

Code: Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>sfc/scannow Beginning system scan. This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not supported in offline servicing scenarios Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth Deployment Image Servicing and Management tool Version: 10.0.10586.0 Image Version: 10.0.10586.0 [==========================100.0%==========================] The component store is repairable. The operation completed successfully. C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth Deployment Image Servicing and Management tool Version: 10.0.10586.0 Image Version: 10.0.10586.0 [==========================100.0%==========================] The restore operation completed successfully. The operation completed successfully. C:\WINDOWS\system32>chkdsk /scan The type of the file system is NTFS. Volume label is Windows. Stage 1: Examining basic file system structure ... 289280 file records processed. File verification completed. 33586 large file records processed. 0 bad file records processed. Stage 2: Examining file name linkage ... 365430 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. Stage 3: Examining security descriptors ... Security descriptor verification completed. 38076 data files processed. CHKDSK is verifying Usn Journal... 34670704 USN bytes processed. Usn Journal verification completed. Windows has scanned the file system and found no problems. No further action is required. 29542399 KB total disk space. 21483780 KB in 120588 files. 98324 KB in 38077 indexes. 0 KB in bad sectors. 410571 KB in use by the system. 26464 KB occupied by the log file. 7549724 KB available on disk. 4096 bytes in each allocation unit. 7385599 total allocation units on disk. 1887431 allocation units available on disk.[/quote]
Step 6:

Please see attached the log collector zip

 

Hi I just checked the space available on the PC it states 6.81 free of 28.1 but unsure what is taking up all this space as I have no personal files or folders - all have been backed up and removed.

 

With that little bit of free disk space left, I doubt whether much of any scans will work properly.
In my low life opinion you plain and simple need more free space which means a bigger drive.
I did a Clean Install just a few weeks ago. I have a little bit of nothing on my new install and I use 30.1 GB on a 250 GB ssd.

Jack