Windows 10: Laptop still hang/freeze during GPU intensive games after hard reset

Hello, after diagnosing and recommended to reset my laptop, I made a bootable USB and reset my laptopStill after reset, other games than Valorant will just crash my laptop. It really stresses me out because I already reset the laptop.Before reset, the errors were just straight up freeze screen, but after reset it shows blue screen.In the event viewer, it shows that there are critical errors regarding my WiFi adapter/driver and I just use ethernet.I am not that good at diagnosing the Event Viewer but I desperately want to fix these errors Freezing when playing gamesI don't know if I am allowe

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New laptop Hard Hang while gaming

Received the laptop back from service centre, where I asked them to Fix for Event viewer error; Event ID 13, ACPI error and Event ID 37, Speed Of Processor X in Group 0 is being limited by System Firmware. They changed the whole motherboard for me and when i got back those errors are still there...and they told me it's safe to ignore it.

So I tried gaming with it but I noticed everytime it Hard Freeze when i'm playing games like Dota 2. The image on the screen was stuck as the last frame, mouse and keyboard no response, pressing caps lock doesn't lit the "caps lock light" either. The icon HDD light on the laptop is OFF, battery light on, power indicator light (light bulb icon) on. But for some weird reason the airplane mode light is ON. The fan is still spinning on Overboost though, but there's no sound at all. All I could do is to long-press the power button to hard restart it (Did try to wait for 30mins+ but still the same...).

And it produces a Event ID 41, Kernel-Power critical error everytime i did that (Did check ahead of time before the Kernel-Power error occurred to see what happened just before that, but there wasn't any log file in the event viewer before that). Tried all sorts of methods, mem test, chkdsk, sfc/scannow, DISM fix, windows troubleshooting, changing advanced power plan to max performance and turn off Hard disk sleep etc, unselected allow the computer to turn off this device to safe power for USB and wireless, updated bios, drivers but still cant fix it. Searched for ways online to generate an error log or something similar but seems that It only works if it's BSOD and you will get a dump file after that. Did also try to change the wirte debugging info to Small Memory Dump, but after the Hard Hang, could not find the .dmp file.

The hard freeze occurred randomly, ranging from 5mins after gaming and to 3hrs. I'd noticed that when i changed to intel graphic card to play say dota 2, it goes on 4hrs+ without freeze or hang (Is it because intel graphic card does not use as much power compared to Nvidia ones?). But the cases where it had hard freeze, all of them were when i'm using my Nvidia GPU to play games. The temperature of the nvidia GPU when the laptop freeze was around 70-80++ degrees C. CPU around 60-70++ degrees C. I'm totally baffled as why this happened because if the system overheats, wouldn't it be like auto restart? instead of Hard Hang?

New laptop 2weeks+ old, sent to service centre for 5 days and they replaced the motherboard but not fixing the Event viewer Error issues. Did not Overclock or undervolt or stuffs.

Asus TUF Gaming FX504GM
i7-8750H 2.20Ghz
GTX 1060 6GB
16GB RAM

*I did find 2 .dmp files inside LiveKernelReports folder. First one which is 1.46GB and the other .dmp file which is 724kb with the exact same name and date modified is inside a folder called win32k.sys
The date modified both showing Sept 13, 12:45pm. But I've had Hard Hang since then until now so, could this dump file be of any use to show what had caused my laptop to Hard Hang?

 

GPU-Z 0.7.8 / 0.7.9 / 0.8.0 Bios reading not possible GTX670-solved with gpu-z 0.8.1

@Maban - does GPU-Z fail the same way for you the way it does for me? I.e. total system freeze/lockup, requiring a hard reset?

@W1zzard - I will try the suggested steps later today, as I am not near that PC at the moment.

 

games freeze or hangs

Hi,

To address your concern, we suggest that you follow the troubleshooting steps on this article:
Game freezes or stops responding on a Windows 10 device.


Kindly update us on the result.