Windows 10: laptop stuck in "diagnosting your pc"

Discus and support laptop stuck in "diagnosting your pc" in Windows 10 Software and Apps to solve the problem; hey everyonei jst installed an update yesterday and installed it and kept my laptop shut for the night and in the morning when i booted it.. i got... Discussion in 'Windows 10 Software and Apps' started by Aditya Raj 2007, Jun 13, 2025 at 4:42 AM.

  1. laptop stuck in "diagnosting your pc"


    hey everyonei jst installed an update yesterday and installed it and kept my laptop shut for the night and in the morning when i booted it.. i got stuck in the same page. i tried everything except reseting my laptop and at last i got a temporary solution. i can boot into my laptop only if i turn the secure boot off and not any other way. i tried deleting the update and then restarting my laptop with the secure boot on but i didnt work. i would love to have a permanent and safe solution please,thanks

    :)
     
    Aditya Raj 2007, Jun 13, 2025 at 4:42 AM
    #1
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    Windows 10 stuck in diagnostics loop

    Laptop : Sony vaio Model number : SVF152125NB Running O.S : dual boot (Windows 10 and Ubuntu)

    After the last update (probably at June 2018, I don't remember the exact update name/ID) from Windows, my pc is stuck in the Infinite loop of "diagnosing your PC ".

    I tried with going into recovery mode but using that method also ends up in this loop.

    After this issue I am using Ubuntu by using force shut down method. And turn on which results in grub option.

    Anyone pls suggest me the solution !!
     
  4. laptop stuck in "diagnosting your pc"

    my Microsoft Support Diagnostics Tool is stuck on a passkey page, and I can't cancel.

    Hello,

    Let us isolate your concern by answering the questions below:

    • Have you made any changes to the computer software prior to this?
    • Are you getting any error messages?
    • Can you send us a screenshot to what you are referring to?
    In the meantime, we suggest that you follow the steps below and check if the same thing happens:

    • Access Task Manager by pressing Windows + Alt +Delete.
    • Choose Task Manager.
    • Look for Microsoft Support Diagnostic Tool and then click the
      End Task button.
    We are looking forward to your response.
     
Thema:

laptop stuck in "diagnosting your pc"

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