Windows 10: Laptop stuck updating at 0% and none of me keys are working

Cant figure out how to solve this ive looked it up for the past 30 minutes but all solutions ive found rewuire me to use keys like the windows button but none are working

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:)

 

Laptop stuck on 0% updating for several days

My partner's laptop is completely stuck on the updating page after a restart and several days later it will not go further than 0%. When I checked online for a solution every method seemed to suggest that the update was running in the background, whereas with my partner's we cannot get the computer to start up at all.

Is there an easy fix for this or is it case of just buying a new one?

 

Downloading updates stuck at 0%


Hello everyone, Windows Update has been stuck at 0% every time I've tried in the last couple of days (see screenshot). These are the two updates available:

• Security Update for Internet Explorer Flash Player for Windows 10 for x64-based Systems (KB3103688).

• Cumulative Update for Windows 10 for x64-based Systems (KB3105213).

 

Downloading updates stuck at 0%

Please run the Windows Update Troubleshooter:
http://go.microsoft.com/?linkid=9830262
Please provide the exact details of any problem it reports as not fixed.