Windows 10: Laptop suddenly instantly shutting down at 15% battery

Changing the power options makes no difference. I have made a completely new power plan and switched to it and it still does it. Changing the battery settings in Settings makes no difference either. As far as I know it's only just started doing this. It used to give me the normal low battery warnings then critical battery warnings but now it's shutting down instantly.

Anyone else having this problem? This is seriously annoying

edit: I should also mention it cannot turn back on until I plug it back in, which makes it seem like the battery is actually drained.. Could it just be a calibration issue??

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My 2 months old HP laptop (HP 15-ay106ne) is suddenly shutting down

I'm from India. I bought a HP 15-ay106ne laptop through my uncle in Abu Dubai on 01-01-2017.

After a week I noticed that it didn't charge up to 100%. After 15 days I noticed that it suddenly shuts down when the charging reaches 15% without any notification about plug-in. After few days it shuts down in between 15% and 20%.

Now it's shutting down in between 36%-40% of charging. I found that the battery backup is also not good. Original backup is 10 hours but my laptop gives 5 hours of battery backup.

I gave my laptop in to a HP service centre and they said it has a hardware problem. In India the spare parts are not available so please go to Dubai with your laptop.

I preferred to buy it in Dubai because of its international warranty. But now they are not going to help me out of this problem.

Please help me to get my laptop in good condition. And suggest me how to decrease the cycle count.

 

Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.

 

Laptop died suddenly - battery issue


Hi all,
Lately I've had my laptop plugged in a lot because I've been running some design analysis software thats required a long time to solve. Anyway my laptop suddenly just cut off today whilst on battery. Straight away I assumed it was the battery as I had a similar issue back in 2010 with my old device. I've had my current laptop for about 2 and a half years. I ran a battery report which came up with the following information:

• Cycle count: 489
• Design capacity: 48840
• Last full charge: 38373

So its obvious my battery isn't at full capacity as expected. However, could this be the cause of it randomly losing power? I'm thinking more of a calibration issue. Any ideas on how to calibrate?

Many thanks in advance!