Windows 10: Laptop TouchPad locks up and keyboard types randomly

Hello Redditors,

Recently my keyboard has started to type in random letters when I try to type in something and when this occurs, my touchpad will also lock up. This problem occurs now every time I boot up the laptop and encounter the login screen, I've plugged in a USB keyboard, and then when I use the caps lock button on it, the caps lock button on my laptop still lights up but only until it starts to type randomly again and then it doesn't come back on until I restart the laptop.

I thought it could be a virus and I ran some checks and nothing came back and then I did what most post says to do and that update or reinstall the drivers but no hope. I tried to see if it occurs in safe mode and sure enough, it does. I'm not really sure what the issue is and unfortunately for me, my warranty expired in January.

Is there something I'm missing? I don't think this is a hardware issue because when it first started, I was able to still use it with no issues for a few days but no the problem is back and this time isn't going away and I'm not sure how I can take the keyboard out and check. It's a Latitude 3190 that I was given to use for school and it's had little to no problems up until this point.

Also to note, this problem was first triggered when I was on YouTube and then when it was working for a few days, it triggered again when I was on YouTube.

submitted by /u/YourRareRedditor
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:)

 

Laptop keyboard and touchpad randomly do not work


Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.

When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.

Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse

Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard

This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.

 

Keyboard/touchpad stop working randomly


This has happened a lot since my upgrade to Windows 10, and it's really starting to get on my nerves. Seemingly randomly, my keyboard will stop responding to what I type, and my touchpad completely stops as well (no, I did not accidentally click to disable it). These problems will never resolve themselves on their own, but as soon as I reset the computer everything works again - to me, that sounded like a driver crash, but nope! I checked the driver menu and it told me everything was running just fine. What's even more strange is that I have the backlight keyboard enabled so that when I type, it lights up. And strangely, the keys still light up when I press them, so I know it's registering my typing SOME how.

You would also think that this would be a software problem since it fixes immediately upon reset, but I've noticed that this issue seems to crop up a lot right after I have moved my computer... I'm lost and I've scoured the internet for clues, but no one else seems to have this problem. Please help!

In order to possibly do testing on what is causing this (via suggestions hopefully, I've tried everything I can think of) I am purposely not resetting my computer (thankfully this is a touch screen, but this on-screen keyboard typing is obnoxious). Currently, both keyboard and touchpad don't work, but a usb mouse I use does (the computer is also set so that using the usb mouse does not disable the touchpad).

 

KEYBOARD AND TOUCHPAD WONT LOCK

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

I understand your concern and will help you with the issue.

To begin with troubleshooting I would like you to answer the following question:

• 
  What is the KB number of recent Windows update?
  
• 
  How are you trying to lock the Touchpad?
  
• 
  What is the make and model of the computer?
  

Check whether update had installed successfully on the computer by checking the Windows update history. If the update had failed to install then try to install that manually.

Method 1

I suggest you to uninstall the updates first before reinstalling it manually.

To uninstall the updates, please follow the steps below:

• 
  Right click on
  start menu.
  
• 
  Select programs and features.
  
• 
  Under program and features select
  updates which you installed.
  
• 
  Right click on
  updates and click on uninstall.
  

Method 2

I suggest you to try the following steps to disable\lock the Touchscreen.

1. Type device manager into the Search box. Click the
device manager result, and the Device Manager window will pop up.

2. Expand Mice and other pointing devices.

3. Right-click the touchpad's entry. In the menu that pops up, click Disable.

4. Confirm your choice in the pop-up window.

Please get back to us with updated status, we will be happy to assist you.