Windows 10: laptop unexpectedly shuts down

Hello everyone, I've been experiencing an issue with my laptop for the past few days where it unexpectedly shuts down. I’m not sure what’s causing it. I tried removing the battery and using it only with the charger, but that didn’t help. Sometimes it works perfectly, but other times it shuts down randomly and won’t turn back on until I press the power button several times. Here's error log from event viewer : ERROR LOG.evtx

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

 

My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

OK, first complete your system specs, as it will help us diagnose your problem. Second, can you be a bit more descriptive about the "shut off"? Does it go through the windows shut down procedure, or does the power just shut off completely?

 

Laptop shutting down

Hi Belinda,

If your laptop is shutting down unexpectedly, it could be due to hardware related issues, or that the operating system is corrupted or damaged. For us to isolate the issue, kindly respond to the questions below:

• Have you checked if all hardware of your computer are connected properly?
• Since you are using a laptop, is the battery seated properly? Did you try removing the battery and see if it shuts down unexpectedly?
• Does the system shut down when you enter the BIOS settings and let it sit for a while? This is for us to see if the issue is caused by hardware or by the operating system. For information about getting to the BIOS settings, kindly refer to the manufacturer's
  website.

We look forward to your response.