Windows 10: Laptop using Windows 10. Trying to download my photos.

Laptop using Windows 10. Trying to download my photos held in a google account to my plugged in external hard drive device. It seems to work and I can see the files in the external hard drive but when I try to view them via Windows media player on my laptop from the external hard drive the message comes back "Windows Media Player encountered a problem while playing the file". Can anyone explain or help with this issue please?I can view the pictures from the hard drive in the lap top via windows media player but not the ones on the external HD.

:)

 

Downloading photos in Windows 10

Downloading from Panasonic digital camera.

I have followed the steps but "Import/Export photos doesn't appear in the dropdown list. Since this is the first time I am downloading into this computer with Windows 10 it was suggested that I need to load new drivers but I can't seem to find them.

 

trying to download photos from my camera onto my laptop, camera plugged into the laptop but photos app won't open: How do I open the Photos App in windows 10?

Hi Annie,

Thanks for posting your query on Microsoft community.

We understand the inconvenience caused and we will try our best to resolve the issue.

To assist you better, I like to know; is the Photos app will not open only when trying to download photos from camera?

It seems the some of the app setting got corrupted.

I suggest you to run app troubleshooter and check if it helps.

Follow the below steps:

• 
  Type troubleshooting in the
  Search area on the taskbar.
  
• 
  Click on View all on the left panel of the Troubleshooting Windows.
  
• 
  Select Windows store Apps.
  
• 
  Follow the on screen instruction.
  

For the steps, to import the photos from camera to Photos app, refer to the below link:

Import photos and videos in Windows 8.1 - Microsoft Support

Note: Applies to Windows 10 as well.



For more information, refer to the below link:

See all your photos - Microsoft Support

Note: Applies to Windows 10 as well.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Trying to install Photo App from Store, but it isn't downloading.

Hi,

There are several reasons why the Photos app is not downloading on your PC. To isolate the issue, kindly answer the following questions:

• Which version of Windows are you using?
• Did you receive any error messages?
• What troubleshooting steps have you done so far?

If you're using Windows 10, the Photo app should come pre-installed with your Windows 10 PC. You may also resolve the download issue by clearing Windows Store's cache by following these steps:

• Press Windows key + R.
• Type wsreset.

We're looking forward to your response.