Windows 10: Laptop with Windows 11 freezes during video call on WhatsApp when JBL Live 2 Pro TWS...

Hi,I experienced a problem 3 times in a row during the video calls via WhatsApp on Windows 11 system while using JBL Live 2 Pro TWS earphones. In the middle of conversation the screen turned black camera light was green at the same time so it didn't turned off? and I couldn't do anything. Hard reset by pressing turn off button hasn't worked for some time I had to leave the laptop in this state for couple of minutes to try again so it could work. I don't experience this problem when I'm using Marshall headphones connected by cable. I reinstalled the app and I used "repair" option in apps' s

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Bluetooth connection problem between new JBL Live Pro 2 earbuds and Surface Laptop 3 running latest Windows 11 (not recognized as audio device)

Hi,

I just purchased the newest JBL Live PRO2 TWS earbuds that support BT version 5.2 but struggle to connect these to my new Surface Laptop 3. I have upgraded the Intel(R) Wireless BlueTooth(R) driver to the latest 22.150.0.6 and spent hours trying all kinds of solutions in other forums such as reinstalling drivers, running troubleshooter etc. but no luck.

The funny thing is that the earbuds are immediately detected but not recognized as audio device. I see them listed under other BT devices as JBL LIVE PRO 2 TWS-LE and when I look in device manager it says the driver is 10.0.22000.856 dated 21/6/2006 which seems extremely old or wrong but I am unable to update it (says this is the latest version). In addition I see multiple "Bluetooth LE Generic Attribute Service" show up once I add the earbuds, not sure what these mean.

Contacted JBL, they did not have newer drivers. Contacted Microsoft Support, also were unable to help.

Unless someone is able to help I will give up and return them. I found many similar issues/questions, but nowhere any answer that I can try.

Thanks

Tom

 

Bluetooth connection problem between new JBL Live Pro 2 earbuds and Surface Laptop 3 running latest Windows 11 (not recognized as audio device)

I solved the problem by doing item 1 of this answer. LIVE-PRO-2-TWS (no LE) option appeared as audio device. Thanks

 

JBL Tune 120 TWS

Everything works, for some reason when my JBL Tune 120 TWS tries too connect too a computer it doesn't work and stays in pair mode and not connected. Can someone help me with this?