Windows 10: Laptop Won’t Detect Bluetooth Earbuds Phone Can

Hey, I’m having an issue where my laptop and desktop won’t detect my Bluetooth earbuds, but my phone connects to them just fine. This started a few months ago. My old pair of earbuds worked fine, but the new ones have never been detected. Has anyone else had this happen? Any tips? Thanks!

:)

 

laptop Bluetooth pairs with cellphone and earbuds but will not connect to them

The problem: my laptop's Bluetooth pairs with my cellphone and my earbuds but will not connect to them.

Devices: HP Pavilion laptop running Windows 10 Home w/ the latest updates
Moto G Power (2021) cellphone, Android v11
Soundcore Liberty 3 Pro earbuds w/ the latest firmware
Soundcore app (Android)

The phone has no trouble connecting to the earbuds, but:

-- The laptop's Bluetooth says it's paired with both the Moto G and the Liberty 3 earbuds, it won't connect to them. Windows' Device Manager does have both the phone and the earbuds listed under "Bluetooth."

-- The Moto's Bluetooth lists the laptop as "Previously connected" but when I try to re-connect there's a brief flash of "Connecting" then goes back to paired-but-not-connected. It will do this over and over. The same thing happens when I try to connect the earbuds to the laptop directly from the phone.

-- If I try to connect via the Soundcore app, using "Add device," the app searches but doesn't find the laptop. When I select "Set up manually" from the app's "Don't see your device?" screen, I get a list of other headphone and speaker, but not PCs. "Don't see your device?" on that screen says that the app only supports the devices on the list. But I assume that this won't matter if I can get the laptop connected directly to the earbuds.

So:
-- Why does the laptop refuse to connect to the phone or the earbuds that it's paired with? Why does the phone refuse to connect with the laptop?

-- Things I've tried, after looking at lots of online suggestions (none of them have worked):

: Removing the phone and the earbuds from the laptop's Bluetooth and re-pairing them again.

: Restarting the laptop and the phone, and turning them off and then on again, separately and together.

: Turning Bluetooth off and then on again, separately for the laptop and the phone and together for the two devices.

: Making sure that the laptop's Bluetooth Support Service is running and is set on Automatic Startup and Bluetooth user Support Service is set on Manual (Trigger Start).

: Checking the laptop's Bluetooth driver; Windows says it has the latest driver.

: Running Windows' Bluetooth troubleshooter.

Suggestions?

Thanks --

I'm also sending this request to HP, Motorola, & Soundcore tech support.

 

Bluetooth cannot detect my earbuds

Hello, I'm Jan and I'm happy to help you today. Here are some things you can try. Also, ensure that the earbuds are not connected to another device.

1. Try each step or suggestion from this support article.

https://support.microsoft.com//windows/fix-blue...

2. Try to power cycle your laptop.

Try to power cycle your computer.

Unplug the power adapter

If the laptop has a removable battery, remove it.

Then press and hold the power button for 20 seconds.

After that put the battery back in

then plug in the power adapter

then press the power button.

3. if you successfully paired this earbud before trying this method below.

Press start

then search "Devices"

Select "Bluetooth and other devices settings"

from the list select your Bluetooth device

Click Remove device

Press Yes.

. Open Device Manager

Click on "View"

Check "Show hidden devices"

Expand Bluetooth

Then right-click on your Bluetooth device

Then uninstall all the drivers related to your Bluetooth Earbuds

Restart your computer.

Then try to pair again your Bluetooth device.

. Open Control Panel

Click View by: Large Icons

Select Devices and printers

from the list of devices

right-click on your Bluetooth earbud

then select properties

click the service tab.

then put a check on all the features under the Bluetooth services.

click apply then ok.

5. Disable/enable or Rollback the Bluetooth drivers.

Open the Device Manager

Expand Bluetooth

Select your Bluetooth device

then try to Disable and Enable the device.

Or try performing a rollback driver.

Or Try to download the latest drivers from the Laptop Manufacturer's support website and reinstall the drivers.

6. Restart Bluetooth services.

Press the Windows key + R

Type in "services.msc"

Find the three Bluetooth services (Bluetooth audio, Bluetooth support, Bluetooth user support)

Set their startup type to Automatic and restart your computer.

 

Connecting Bluetooth Earbuds to my Laptop

Here's how to connect your Bluetooth earbuds to your PC. It's mostly about Bluetooth, rather than Windows. And if you were hoping the process would be simple and obvious ... guess what? It's not.

Bluetooth is actually a wireless network technology, very similar to WiFi. What you have are actually
Bluetooth-enabled earbuds, because they have the ability to connect to a Bluetooth network.

The unique thing about a Bluetooth network is that the network exists only between your Bluetooth-enabled earbuds and the Bluetooth adapter in your computer. That makes a Bluetooth network more secure than a WiFi network, because anyone can join a WiFi network.

Get ready, here we go:

Step #1: Make your Bluetooth devices discoverable: Put your earbuds and your Bluetooth adapter into discovery mode. That's like joining a dating website - you've made yourself discoverable to other people. The instructions that came with your earbuds
should say how to put them into discovery mode. Putting your Bluetooth adapter into discovery mode is a two-part process:

• Go to Start > Settings > Devices > Bluetooth and other devices and add your computer's Bluetooth adapter as a 'device.'

• Once you done this you'll see the control to turn Bluetooth 'on.'

Step #2: Pair your earbuds to the Bluetooth adapter. This is like exchanging contact information with someone on that dating website. Your earbuds and the Bluetooth adapter exchange information, so they don't have to go through the whole setup process every
time you want to you use Bluetooth-enabled earbuds. Once your earbuds are paired, they show up in the list of devices on that same page in the Settings app.

Here's how my Bluetooth-enables earbuds look:





Step #3: The final step is to actually meet the person you found on the dating site. In Bluetooth, as in life, that's called 'connecting.'





Now your earbuds are ready to use.

Of course, there are many gotchas that you might encounter, but let's see how far you get with the above.