Windows 10: Laptop wont let me login unless si use last password used /won't let me reset pc

I can't login to my windows account on my old laptop . It keeps saying to use an old password. Now it's saying to reset my password, even though I'm using the current password. My windows version is in the 1700s last I checked. I made an administrator login but I can't do anything it keeps telling me I have to login to the main account of my old laptop. And it also won't let me just cleanly delete everything off the pc and start over which I've tried out of frustration giving up on anything I've held dear on my old laptop. It won't let me update to windows 11 and it won't let me factory rese

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Laptop wont let me login unless si use last password used /won't let me reset pc

I can't login to my windows account on my old laptop . It keeps saying to use an old password. Now it's saying to reset my password, even though I'm using the current password. My windows version is in the 1700s last I checked. I made an administrator login but I can't do anything it keeps telling me I have to login to the main account of my old laptop. And it also won't let me just cleanly delete everything off the pc and start over which I've tried out of frustration giving up on anything I've held dear on my old laptop. It won't let me update to windows 11 and it won't let me factory reset. What can be done?? Is there any way windows can take over remotely to see what's wrong?

 

How to reset Windwos 8 Password?

http://windows.microsoft.com/en-us/windows/what-do-forget-windows-password#1TC=windows-8

• If you've forgotten your Windows password, there are several ways to retrieve or reset it:
  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. ...
  • If you're using a local account, use your password hint as a reminder.

 

reset laptop password

i could not figure out what forum this should go in, so feel free to move to whatever forum it should be in.
a friend just called, and said he has 2 daughters and 2 dell laptops. his daughters have lost the password to both laptops. is there a way to reset the password without a full reformat? he said his daughters have a lot of music, pictures, ect. and wants to avoid reinstalling windows.
i know that a long time ago there was a jumper on the motherboard that would reset the password on a regular pc. is there such a jumper on a laptop? or is there any free software that would let him reset the passwords? he can not afford a dell tech to fix, and i told him i would see if there was a way to reset it without a format. thanks!
he called me from out of state and due to a bad connection i couldnt find out what model laptops they are. thanks again! sam