Windows 10: Laptop won't start after update

My HP Spectre 13 laptop won't complete a startup. It has the update of Windows 10 pro (from 8.1), a solid state drive (SSD), and classic shell. The computer started earlier today and I got a message that I could restart it to effect updates -- so I did. That restart seemed OK. Next I got a notice to upgrade my Kaspersky Internet Security (to KIS2016, I think) so I said OK. Then I got a message that I could restart to make the Kaspersky the effect. I did, and that is when I got messages in the following sequence.

(At some point a message flashed, too briefly to read, about a thread missing or something.)

1) "Your PC ran into a problem and needs to restart. We'll restart for you."
---- Messages: "preparing automatic repair" "diagnosing your PC"

2) "Your PC did not start correctly" [restart] [advanced options]

3) at [advanced options] offered this menu:
--(1) Continue - exit and continue to windows 10
--(2) Use a device -- Use a USB drive, network connection, or windows recovery DVD.
--(3) Troubleshoot -- reset your PC or see advanced options.
--(4) Turn off your PC

4) [Troubleshoot] offers:
--(1) Reset this PC - Lets you choose to keep or remove files, and then re-installs windows.
--(2) Advanced Options

5) [Advanced options] offers:
--(1) System restore -- use a restore point
--(2) System image recovery
--(3) Startup repair - fix problems that keep windows from loading.
--(4) Command prompt
--(5) Startup settings - change windows startup behavior.
--(6) See more recovery options - go back to the previous build.

So far I have only accessed the command prompt and listed folders with DIR. I am thinking of trying to use a system restore point, but I am worried about creating even more problems.

I suspect the problem is due to Win 10 or to drivers or to Kaspersky or an interaction between them. I will post this to Windows 10 forum, to HP Support, and to Kaspersky Support.

:)

 

Start and Settings do not open

I updated my laptop recently. And after the update, start and settings won't open.

 

Latest update

After latest update of windows my laptop won't start. Any ideas ?

 

Try a system restore and instead of upgrading through the notice, upgrade from within Kaspersky self. That seems to work for others.

A system restore normally doesn't cause extra problems.

 

Here is an update of my previous information:

(1) The exact message on the BSOD screen is: "system_thread_exception_not_handled"

(2) I ran SFC /SCANNOW from the command prompt. SFC displayed Windows Version as 10.0.10240. It ran to 100% and then displayed the message "Windows Protection could not perform the requested operation."

(3) I picked System Restore and it used the 1-3-16 restore point.
Messages:
"Deleted Kaspersky Internet Security 16.0.0.614."
"Drivers and windows update information is not available."
"System Restore did not complete successfully."
"An expected error occurred during System Restore 0x8000ffff."

(4) Then I got the login screen and was able to log in to the desktop.
More Messages:
"System Restore completed successfully. The system has been restored to 1/4/2016 12:20 AM." -- I note that the restore point was one day earlier than previously. It must have restored twice.

(5) Then more messages:
"Updates completed successfully."
"Update virus protection."
"Restart required for updates."

(6) I restarted the computer and logged back in.
Message:
"Databases are extremely out of date."

(7) Here is more information on my computer:
HP Spectre x360 Convertible 13
Serial number 5CD5053WH8
Product number LOQ51UA@ABA

 

Seems you are back in your system *Smile

 

Yes, And I installed Kaspersky v16, this time from the Kaspersky site. A message said the install could not complete, but after 1/2 hour it was installed. All seems to be OK now. Thanks. *Biggrin