Windows 10: Laptop won't wake up from idling, failing to generate kernel dump, needs help debugging

Occasionally, my laptop won't wake up from idle. I only notice the issue after hours of idling. I'm pretty sure it's not going into sleep mode because I disabled the sleep timeout. There's no mouse response, no keyboard backlight, no monitor signal, and no BSOD screen. The only way to get it back working is by performing a hard reset using the power button.I usually have minidumps enabled, but I haven't been able to extract any useful information from them since only the nt kernel is listed. Additionally, the kernel dump frequently fails to generate after a forced restart.The laptop is a Think

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Ethernet is showing as Kernel Debug Network Adapater

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you see Kernel Debug Network Adapter in Device Manager. This can happen if debugging is turner on. I would suggest you to turn off debugging by following the steps mentioned below:

1. Type command prompt in the search bar on the
   Taskbar.
   
2. Right click on the command prompt icon and select
   Run as administrator.
   
3. Paste the following commands and hit Enter:
   
   bcdedit /debug off
   

If you still see the Network Adapter, you can disable it from Device Manager without problems. Refer the steps mentioned below:

1. Press Windows Logo key + X, to open
   Device Manager.
   
2. Expand Network adapters.
   
3. Now, right click on the Kernel Debug adapter and select
   Disable device.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

my computer won`t wake up after goes to sleep

these computer won`t wake up after goes to sleep ?

 

Hp laptop screen won’t display except occasionally

I would like to note that step 20 comes up with no files. Perhaps this could be the source of the issues?