Windows 10: Laptop's keyboard won't wake up laptop from sleep

Hello,

I fixed the previous issue I had where if the laptop went to sleep, it won't wake up. (did this by disabling hard drive sleep)

But now the problem is that the laptop's keyboard won't wake the laptop from sleep, only the power button.

I already went checked Device Manager > Keyboards > HID Keyboard Device > Properties > Power Management > Allow this device to wake up the computer. It already has a "V" and it still doesn't work.

**Edit: it only happens when the computer goes to sleep on its own (In the power plan it's set to sleep after 30 minutes), and not if I put it to sleep via the power button - in this case the keyboard does wake it up. It's like the self-sleeping puts it into deep sleep

Maybe the new Windows 10 update did something wrong to this old laptop?

Thanks

:)

 

my computer won`t wake up after goes to sleep

these computer won`t wake up after goes to sleep ?

 

Using laptop as desktop - can't wake it from sleep with wireless mouse or keyboard.

• I'm having a very difficult time following the narrative in your last five (5) replies.

I've tried to be as clear and concise as possible.

• Have you or have you not installed Avast Free?

I hadn't uninstalled it, only deactivated it; but just now I did uninstall it, then re-booted the laptop, put it to sleep and tried to wake it using the mouse. No luck.

• You just posted: "Just now, I disconnected the mouse, keyboard and monitor; manually put it to sleep using the Start Menu icons (because the lid action is still set to do nothing); closed the lid; and when I opened the lid it woke up."
• So the Notebook PC (laptop) "wakes up" now as long as the external devices (i.e., mouse; keyboard; monitor) are not connected to the ASUS device, is that correct?

Mouse and keyboard connected or disconnected doesn't have any effect on what happens:

- Opening the lid wakes the laptop.

- If the lid is already open and I put the laptop to sleep, pressing the power button wakes up the laptop.

- Lid open or closed, if I put the laptop to sleep and try to wake it using the mouse or keyboard, nothing happens.

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel