Windows 10: Lastpass fingerprint login has been broken now for 3 months

LASTPASS FINGERPRINT LOGIN HAS BEEN BROKEN NOW FOR 3 MONTHS IN CHROME AND FIREFOX AND THEY DON'T SEEM TO HAVE A CLUE ABOUT HOW TO FIX IT.

I have been a very happy LastPass user for some time. I subscribe to the Premium service because I want the fingerprint login capability. (My vault key is 64 bytes long!) So, it's been very frustrating and annoying that this feature has been broken since December 2020 in their Chrome and Firefox extensions in Windows 10. I have communicated many times to tech support and they just give me boilerplate responses or a workaround that doesn't work.

For Firefox, you can rollback to version 4.58.0.4 (available directly from Mozilla) and it will work again. I presume an earlier version of the Chrome extension would work as well, except the only place that seems to have it is crx4chrome.com . But obviously, I'm not going to get this kind of thing from a 3rd party source.

This failure of LastPass should concern people more than their current change in policy to require Premium for syncing across devices, etc. (Frankly, I think that's entirely appropriate for them or any other similar product to do.) It really questions the caliber of their development team that they can't make a previously working feature work again when the problem is entirely in their own code. And that's a big worry with a security product as critically important as this.

[Using Windows 10 Pro Version 1709 build 16299.1029]

:)

 

Fingerprint removed during upgrade and i can't login !!

Hi Firas,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to login to the guest account and update the drivers for fingerprint by following the steps below and check if it helps.

• Press Windows key + R and type “devmgmt.msc” and press Enter.
• Right click on the driver for Fingerprint and select the option to update the driver and follow the prompts to update.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

LastPass

Installed LastPass for Internet Explorer but, every time I try to sign into LastPass it crashes Internet Explorer. Any suggestions?

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator