Windows 10: Latest update lost scroll arrows on Photos App again

This happened last update too, so frustrating.


Since I updated yesterday I have lost the scroll arrows on the photo's app screen, and I can't scroll with my keyboard arrows, between photo's.


However this time I can't seem to resolve it, and I've done the advice in previous posts including:

You may want to try a reset: Start Menu/Settings/System/Apps & features/Photos/Advanced Options/Reset

A temporary work around is going "ctrl A" on all the photo's in the folder, this seems to bring back arrow functionality, but I don't want to have to do that every I wish to scroll through photos - I just want it to work like it is supposed to, and I'd love to have confidence that every time I had to do a microsoft update I'm not going to lose scrolling, or a printer driver, etc.


Seriously Microsoft can you not get this working, its been an issue since 2016!!!

:)

 

Windows 10 - Photo App - Arrow Keys, Mouse Scroll wheel & Next/Previous arrows do not work

Hi Lozza47au,

Thank you for posting your question in the Microsoft Community Forums.

I appreciate the efforts taken by you in troubleshooting this issue. The details provided helps us to avoid repeating the steps.

1. On the other computer where you have described ‘something has gone haywire’, are you aware of any changes made to the PC prior to this issue?
   
2. Is the arrow keys and mouse scroll wheel issue specific to particular photo in that photo folder?
   
3. Do you face the same issue when you open the photo in a different application?
   
4. What is the make and model of the Keyboard, mouse?
   

However, let us try these methods one by one to check if that helps.

Method A: Suggest you to refer to the suggestions from Ernie San dated November 22, 2016 and Dan9090 dated September 1, 2017 to check if that makes any difference.

Windows 10 Photos app - scroll wheel

Method B: You may also want to move couple of photos to a different location and check if those Photo app options work normally.

Hope this helps and let us know how it goes.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

in Photo app scrolling arrow does not appear

I tried typing in Windows Powershell in the search window and following instructions up to Get-AppxPackage-AllUsers but this did not seem to work further at this point (my 80year old brain might not be up to following / acting on instructions).

I have now opened several of my photo files with photo and find that the scrolling arrow now appears on all of them except for the last file I installed - this last one will open if I highlight all pictures and then right click 'open' where it then apparently
picks the default programme 'photo' and opens the picture and shows the scrolling arrows which then work.

Will take next batch of pictures tomorrow 23rd August with a different SD card and see if this makes a difference. I copy pictures from my SD card onto an extra hard drive where I 'rename (year.month.day) & automatically renumbering them'. I then safely
remove the SD card from my computer and then edit the pictures on my extra hard drive using Photo

 

in Photo app scrolling arrow does not appear

Not too sure what system files could be corrupted - could only be the Photo app itself or possibly the saved pictures themselves from an SD card. Will try using a new SD card. I take about 300 pictures a week and have used the card for some years.

Meanwhile I find that by highlighting say 150 pictures and then right clicking open on the first one the scrolling arrow appears and I can then edit and then push on to the next picture.