Windows 10: Latest Windows Update Killed My USB Ports

I recently updated Windows 10 (KB4467702), and all my USB ports stopped working. The light doesn't even come on in my mouse. I've tested several devices back and forth with another computer. It isn't the devices. I have a Lenovo Yoga 3 Pro-1370.


I have tried going to Device Manager and checking for updates for the USB drivers. I have also tried deactivating and reinstalling them. This hasn't worked. None of the USB devices are showing that there are issues in the Device Manager.


I also tried to uninstall the update, but each time that I restart my computer to complete the uninstall, the update re-installs itself.

:)

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

Anniversary Windows 10 update kills USB ports and WiFi

Dear All,

yesterday two updates were installed on my Dell Latitude E6520:

• KB3194496
• KB3194798

After while my cordless mouse stopped working and I also lost my Internet connection.

I've restarted PC several times with no progress.

Finally I found similar problems here:

KB3194798 kills the USB ports again...

I've tried uninstall those updates, but the problem remains.

I've tried to boot into Safe mode and - my mouse works again ! I couldn't test my WiFi as there is Airplain mode by default and it cannot be deactivated (!) But I believe the root cause is same: something has been updated, however, it wasn't undeployed
together with uninstalling aforementioned KBs and now it is clashing.

From my observation, USB and WiFi works short time after Windows boot, but it is suddenly broken. I think so as there is list of surrounding WiFi networks after boot, which later dissapears. And when (another) laser cord mouse is plugged during boot, it
flashes, but after while it doesn't emit any lights.

Any idea how to fix this?

Thanks, Jan

 

usb port

Hi Tracey,

In order to help you with your concern about the 2 USB ports of your laptop which are not working, kindly answer the following questions first:

• What changes have you done to your computer prior to getting this issue?
• Are you getting any error codes when using these USB ports?
• What troubleshooting steps have you tried so far?
• Have you already checked this
  link? This link will help you in getting the latest driver and software. If not yet, just click the drop down arrow links to be able to access helpful troubleshooting suggestions.
  

We look forward to your response.

Regards.