Windows 10: learn.microsoft.com videos play with white screen no video only audio

Hi In Chrome browser when I play an embedded video from learn.microsoft.com I get a white screen no video only audioBefore clicking play:After clicking play:

:)

 

Videos and audios Won't Play

Hi David,

Thank you for posting your query in Microsoft Community.

I regret the inconvenience caused to you. I will be glad to assist you with your issue.

It would be grateful if you can reply to this question in order to assist you further:

• Are you able to play videos and audios using Windows Media player or other application with in your system?
• Which browser are you using?
• Does this issue occurs using different browser?

I suggest you to follow the below steps and check if it helps:

Step 1: Follow the steps to run the troubleshooter:

1. Press Windows key on your keyboard

2. Type Troubleshooting and click Troubleshooting..

3. Click on view all (on the left panel)

4. Select Playing Audio troubleshooter

5. Follow the prompted steps to troubleshoot this issue.

6. Follow the same steps to troubleshoot
Video playback.

Step 2: Also try to update drivers and check.

Follow the steps from the below link:

How
to: Install and Update drivers in Windows 10

Let us know the results. We will be glad to assist you further.

Thank you.

 

video not playing

Hi,

Thank you for writing to Microsoft Community Forums.

1. May I know, which video player you are using to play the video?
   
2. Are you able to play the video on any other computer?
   
3. Are you facing the issue with only specific video or with all the other videos?
   

This issue could also occur when the USB or SD card is corrupted when you have transferred the video.

Try the troubleshooting methods provided below to further narrow down the root cause of the issue.

Method 1: Try a different video player.

1. Try to use a different USB to transfer the video, if you are playing it on other computer or device.
   
2. I suggest you to try a different video player and check if it plays.
   
3. You can also check on different device or computer.
   

Step: Run Windows Media player troubleshooter.

1. Press Windows + R key on your keyboard together.
2. Copy and paste the below command and run each at a time and follow the onscreen instruction on the troubleshooter
3. msdt.exe -id WindowsMediaPlayerConfigurationDiagnostic
4. msdt.exe -id WindowsMediaPlayerLibraryDiagnostic
5. msdt.exe -id WindowsMediaPlayerDVDDiagnostic
6. Reboot the computer and check.

If you still face the issue, reply to this post with more information.

Hope it helps,

Amit Sunar

Microsoft Community – Moderator

 

My videos will not play.

Hi DayleGoldberg!

I'm Louie, a Microsoft Community member and a fellow Windows 10 user like you. Hope you're doing well and safe there.

Try the following methods and check if it helps:

Method 1: Run the Playing Audio and Video Playback troubleshooter and check if it helps.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Playing Audio and Video Playback.

5. Follow the on-screen instructions to run the troubleshooter.

If the issue persists then follow the below method.

Method 2:

I suggest you to update the Display adapters driver from the Device Manager and check if it works.

Follow the below steps:

1. Press Windows + R on the Keyboard.

2. Type in devmgmt.msc and click on Ok.

3. Select the Graphic driver from the list by extending Display adapters.

4. Right click on the Graphic driver and click on Update driver Software.

For other solutions you may try the steps provided on this link:

https://windowsreport.com/video-not-playing-win...

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products often classified as a PUP (Potentially Unwanted Products). Thoroughly research
any product advertised on the sites before you decide to download and install it.

Hope the above information helps.

Sincerely,

Louie