Windows 10: Legion 5 wont stop crashing

Discus and support Legion 5 wont stop crashing in Windows 10 Gaming to solve the problem; I have a 3-year-old computer that has been crashing for a while. I have ran every hardware diagnostic through Lenovo's diagnostic software, I have... Discussion in 'Windows 10 Gaming' started by Demian Medve, Jun 4, 2024.

  1. Legion 5 wont stop crashing


    I have a 3-year-old computer that has been crashing for a while. I have ran every hardware diagnostic through Lenovo's diagnostic software, I have replaced my RAM, I have reinstalled windows 3 times. I get multiple BSOD error codes, such asSystem service exceptionhypervisor errorstack overrunones caused by ntoskrnl.exeand more I can't remember off the top of my head.I also get many crashes where my screen goes black and restarts, and in the reliability monitor it just says that windows failed to shut down properly.I have no idea what is causing it and no idea what to do, and my computer is ou

    :)
     
    Demian Medve, Jun 4, 2024
    #1
  2. sygnus21 Win User

    Lenovo Legion 5 15

    No suggestions but want to say nice laptop. They also seem to be popular being they're currently unavailable

    That said my only suggestion would be to take time to learn the laptop yourself.

    Enjoy *Smile
     
    sygnus21, Jun 4, 2024
    #2
  3. Artas1984 Win User
    Firefox crashes non-stop!!!

    Suggest any methods to stop Firefox from crashing. It crashes right after starting, no more than a second or 3..

    Any cache, plugins, antivirus things that might cause it? It is very, very annoying...
     
    Artas1984, Jun 4, 2024
    #3
  4. Legion 5 wont stop crashing

    Lenovo Legion 5 wakes from Sleep even after disabling waking

    My Lenovo Legion 5 (82AU00BVUS) keeps waking from sleep, even though I've taken all sorts of steps to prevent it. WinVer: 20H2 (19042.867)

    System bios info:
    SMBIOSBIOSVersion
    EFCN38WW

    Here's what I've done so far:

    1. Disable wake timers

    I completely disabled wake timers in Power Options:


    Legion 5 wont stop crashing 4647d1616757660t-lenovo-legion-5-wakes-sleep-even-after-disabling-waking-lenovo-legion-5-power-1.jpg


    2. Checked wake_armed devices

    I checked which devices are "wake_armed" in powercfg. Armed devices include the keyboard, and the ethernet port of an external dock, which is strange because when I look in device manager at that ethernet port, the enable wake is disabled, so something isn't adding up right.


    Legion 5 wont stop crashing 4648d1616757781t-lenovo-legion-5-wakes-sleep-even-after-disabling-waking-lenovo-legion-5-power-2.jpg


    3. Check Device Manager

    In Device Manager, I checked on the eXtensible Host Controller that you see mentioned above as the cause of the last wake event. There's only one such controller:


    Legion 5 wont stop crashing 4649d1616757872t-lenovo-legion-5-wakes-sleep-even-after-disabling-waking-lenovo-legion-5-power-3.jpg


    And the device properties:


    Legion 5 wont stop crashing 4650d1616757931t-lenovo-legion-5-wakes-sleep-even-after-disabling-waking-lenovo-legion-5-power-4.jpg


    As you can see, according to device manager properties, the device isn't allowed to wake up the computer - and yet it did.

    And remember how it said that the Plugable ethernet was wake_armed? Well check this out:


    Legion 5 wont stop crashing 4651d1616758055t-lenovo-legion-5-wakes-sleep-even-after-disabling-waking-lenovo-legion-5-power-5.jpg


    4. Check Event Viewer

    Event viewer confirms the eXtensible host controller as the cause of the wake event:

    The system has returned from a low power state.

    Sleep Time: ‎2021‎-‎03‎-‎25T21:37:43.268198000Z
    Wake Time: ‎2021‎-‎03‎-‎25T22:46:01.919720100Z

    Wake Source: Device -Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
    Summary

    1. In power settings, wake from sleep is disabled entirely.
    2. The system is being woke by a device that, in device manager, shows isn't even allowed to wake up the computer.
    3. Another device (plugable ethernet) shows in powercfg that it is wake_armed, even though its power configuration in device manager says the opposite.

    Something crazy is going on here. How do I stop this computer from waking up?
     
    technonaut, Jun 4, 2024
    #4
Thema:

Legion 5 wont stop crashing

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