Windows 10: Lenovo laptop BSOD when playing games while plugged in

My laptop goes BSOD when I play games while it is plugged in. I open a game while plugged in and then it crashes, fans go really loud and the goes to blue screen saying video dxgkrnl fatal error. I tried playing without plugging it in and it runs well the fps is not that great though and when I plug the charger while the game is launched it crashesh again and fans goes nuts and gets BSOD, I already tried reinstalling graphics drivers,sfc scan, memory diagnostic, and also re installed my windows but it still happens.

:)

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

Resolving Blue Screen errors in Windows - Microsoft Support

Hope this helps. Keep us posted on the status for further assistance.

 

BSOD hardware failure while playing modern games on Lenovo gaming laptop

I have a Lenovo IdeaPad L340 Gaming Laptop that I just got at the last weekend of November this year. The specs should allow it to run modern games, at least on Low to Medium graphics settings.

I was able to play The Outer Worlds from start to finish for 30 hours on mostly High settings, with the game only crashing once.

Now I'm playing Control with all the settings bumped down to the lowest, and I've been able to play about 8 hours, but not without getting BSOD crashes. The laptop boots right back up just fine.

I'm thinking it's got to do with the CPU, GPU, or RAM. I know Control is one of the most graphically intensive games out right now, but it actually runs well on the lowest settings with a pretty solid framerate.... until the laptop just decides to crash.

I've been monitoring my laptop's CPU and GPU temperatures. It only gets really high when I bump up the graphics (going past 90 degrees celsius!), so I've settled on playing it at the lowest settings to keep the temperatures around 45 to 65 degrees celsius.
I've done some undervolting as well to help with that.

It's just been inconsistent, because I was able to play for hours in one session without crashing, and then for another session it just crashed not even 30 minutes in.

I wouldn't be sweating it and posting here though if it was just the game crashing and kicking me back to the desktop. It's the BSODs that worry me.

I've updated all my drivers using Windows Update.

I've uninstalled the antivirus software that came with the laptop, which were McAfee and Avast.

I've run chkdsk before and it didn't fix this issue.

Windows Troubleshoot isn't recommending any BSOD fixes.

Specs:
OS: Windows 10 Home

CPU: Intel Core i5-9300 @ 2.40GHz

RAM: 8GB

Motherboard: LENOVO LNVNB161216 (U3E1)

GPU: 4095MV NVIDIA GeForce GTX 1650 (Lenovo)

Storage: 1TB WD HDD, 500GB SSD

Link to msinfo: OneDrive

Link to latest crash minidump: OneDrive

I'm ready to accept the most obvious solution that I just shouldn't play Control anymore because my computer can't handle it, but I'd like to hear from people who can actually analyze BSOD crash dumps to point out if there might be a bigger underlying problem
with my relatively new computer.

 

My plug and play is still on running after 2.5 Hours

Hi Declan,

Thank you for posting your question in the Microsoft Community.

I would suggest you to stop the plug and play service and again start the service and check the status of this issue. Follow the steps below to stop the Plug and Play service.

• 
  Press Windows Key + R key
  
• 
  Type “Services.msc” and press Enter
  
• 
  Right click on Plug and Play and click on stop
  
• 
  Again start the service.
  

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.