Windows 10: Lenovo Slim 7 snapdragon X elite powered laptop no longer works with hello facial recognition

My Lenovo slim 7 Device name Laptop Processor SnapdragonR X Elite - X1E78100 - QualcommR OryonTM CPU 3.42 GHz Installed RAM 32.0 GB 31.6 GB usable Device ID 79AF126E-CC57-47B8-BC58-BBFAA665970F Product ID 00355-61739-81329-AAOEM System type 64-bit operating system, ARM-based processor Pen and touch Touch support with 10 touch points After a recent update to both windows & some Lenovo Firmware Windows hello faciaL recognition has stopped working .The camera works fine in the O/S & with Teams.Error message:Sorry something went wrongCouldn't turn on the camera. Make sure its wo

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Facial recognition

Hello Bill,

We need to do further investigation on your concern so that we will know why the facial recognition quit working:

• Have you recently made any changes/updates prior to this issue?
• Is there an error message when you try to sign using facial recognition?
• What is the make and model of your computer?

In the meantime, I would suggest that you perform the troubleshooting steps in this
article.

We will wait for your response.

Regards.

 

facial recognition

Hello,

Facial Recognition was developed as part of the new security features of Windows 10. We would like to confirm if you are
trying to turn off the Facial Recognition feature for Windows Hello or for the
Windows 10 Camera app?

If you are requesting to turn off the Facial Recognition feature for Windows Hello, you can follow these steps:

• Go to Settings.
• Select Accounts.
• Click Sign-in options.
• Under Picture password, click Remove.

However, we have yet to include the option to turn off Facial Recognition feature in Windows 10 Camera app. We suggest that you
submit a suggestion to our Feedback Hub. Your feedback helps us continually improve your experience with our products. To submit a feedback, follow the instruction below:

• Open the Windows 10 Camera app.
• Click the Gear icon located at the upper right corner of the screen.
• Scroll down, click Send Feedback.

Let us know if you have other questions.

 

can not set up windows hello face on lenovo yoga slim 7 pro x

my laptop is lenovo yoga slim 7 pro x I am unable to setup windows hello face can anyone help me ??