Windows 10: Lenovo thunderbolt 3 dock on windows 11

I've been trying to connect a thunderbolt 3 dock from Lenovo to my Windows 11 PC, without success. When I start up the PC with the dock connected, this error appears.I can't find how to solve it. In the thunderbolt control center, the dock appears as connected, but cannot be approved.Sometimes the dock works, when plugging it in after the PC has booted, but it never works when just having started the PC.

:)

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

thunderbolt 3 port not working windows 11

Hi Isaac. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

Try these fixes for the problem:

https://h30434.www3.hp.com/t5/Notebook-Hardware...

https://h30434.www3.hp.com/t5/Notebook-Hardware...

https://h30434.www3.hp.com/t5/Notebook-Hardware...

https://www.reddit.com/r/WindowsHelp/comments/q...



https://kb.plugable.com/thunderbolt-3-docks/thu...

https://www.thewindowsclub.com/thunderbolt-dock... (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads)

https://www.groovypost.com/howto/fix-usb-not-wo...

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Laptop (Lenovo C940) Crashing at Bios - Related to Thunderbolt 3 Dock

I have the Lenovo Thunderbolt 3 Gen 2 dock which I use with my Lenovo C940.

When I put my laptop to Hibernate and try to restart it, the laptop stalls at the Lenovo BIOS Splash screen. I check event viewer and sleepstudy reports and I'm seeing critical errors / bugcheck codes, etc etc etc.

I recently tried unplugging from the lenovo dock, waiting for a few seconds, THEN putting the laptop to hibernate, and turning it back on (so hibernate and back on, all on battery / disconnected from the dock); the same problem occurred. However, it doesn't happen 100% of the time, and if you review the sleep study reports in the attached information, you'll see some successful reactivations from hibernation. I can't quite figure out what's causing it exactly.

I've just tried uninstalling all the Thunderbolt 3 drivers from the computer, but haven't done much troubleshooting after that, before this post.

See attached.

winver 18363.959