Windows 10: Lenovo Y510P (Unsupported for Win 10) Camera Driver Needed

Hi Guys,

This is something that has been bugging me for almost a year now and I've just been really lazy to solve the issue.

The problem is because for some reason, unknown to all except Lenovo, they decided NOT to support Windows 10 for a couple of the laptop models that they had in their product line when W10 was launched. Just my luck, my Lenovo Y510 (Model No - 20217) is among those unsupported PCs and hence there are certain features that no longer work.
(Laptops-and-netbooks :: IdeaPad-Y-Series-laptops :: IdeaPad-Y510p-Notebook :: 20217 - Lenovo Support (US) As you can see, nothing for W10)

PC Specs:
- Lenovo Y510P (Model No - 20217)
- 8GB RAM
- NVIDIA GeForce GT755M
- Windows 10 Home, Version - 1511
- Intel Core i7-4700MQ CPU @2.4GHz

The issue that I'm facing is that my Webcam just wont work. Issue that I can see:
- The light adjacent to the webcam on the laptop keeps coming on and going off and then finally just stay off (each time I try to use the camera)
- Skype and other applications that need my camera can no longer detect it. Initially, my video keeps on appearing and disappearing until it finally just goes and stay disconnected, as though I don't even have a camera.
- Error message on my Camera app when I try to open it: "We can't find your camera. Error code - 0xA00F4244(0xC00D36d5)
- When I go to my Device Manager, there is no list called "Imaging Devices" as a whole.

There are number of users who have faced this issue and there seems to be no proper solution for this. For some, taking out the battery and carrying out a defrag worked. There were two other drivers that people said might/could work:
- Lenovo Integrated Driver (Integrated Camera Driver for Windows 10 (32-bit, 64-bit), 8.1 (32-bit, 64-bit), Windows 8 (32-bit, 64-bit), Windows 7 (32-bit, 64-bit) - ThinkPad - Lenovo Support (US))
- A Realtek Driver that I can no longer find.
Either I've not installed them correctly or they both don't work as well because I'm still facing the problem.

Could you help me out with third party camera drivers that could/should work for my laptop or anything else that you feel will help? I'm pretty sure my only option is a third party driver but there's a reason I'm here asking for help. Any info on proper installation and un-installation of drivers would also be of help.

I really appreciate the help and hope that one of you can sort this out for me.

TIA,
Uthayya

:)

 

Lenovo Y510P (Unsupported for Win 10) Camera Driver Needed

Hello Uthayya,

We appreciate the time and effort you have put in to resolve the issue. We are glad to know that the issue is resolved.

Feel free to write to us in future on Windows operating system and we would be happy to help you.

Thank You.

 

Lenovo Y510P (Unsupported for Win 10) Camera Driver Needed

Hello Uthayya,

We regret for the inconvenience. Let me assist you.

By default, Windows contains generic drivers for many different types of hardware connected to your computer.

But the default drivers Microsoft provides are stripped down and a bit older, but they’re written by your device manufacturer and not Microsoft themselves. Hence we recommend you to download the drivers directly from the manufacturer's website, because those
will be made available via Windows update only at a later date.

Reference: Update drivers in Windows 10

As an initial recommendation, I suggest you to follow these steps to run the Windows in built troubleshooter. This is a diagnostic which helps to identify any potential driver related issues present in your PC.

Hardware and Device Troubleshooter

a) Write Troubleshooting in the search box and hit enter.

b) Click on Troubleshooting
tab.

c) Click on view all option on the upper left corner.

d) Select the Hardware and Device
option from the list.

e) Click Next to run the Hardware and Device
Troubleshooter.

If it still does not apply, follow the below methods and check if it helps.

Method 1

Since the manufacturer still provides Windows 8.1 driver support for the webcam device. You may check if installing the device in compatibility mode helps to resolve the issue.

Follow the steps to install the drivers in compatibility mode.

1. Go to the location where you had saved your downloaded setup files of the drivers and right click, then select
Properties.

2. Select Compatibility Tab.

3. Place a check mark next to Run this program in Compatibility mode
and select the Windows 8.1 operating system accordingly from the drop down list.

4. Let the driver to install and then check the functionality.

Method 2

Sometimes if a device is not configured or not installed, it may not appear in the Device Manager settings. Follow the below steps to show the hidden devices.

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
• At a command prompt, type the following command , and then press ENTER:
  
  set devmgr_show_nonpresent_devices=1
  
• Type the following command a command prompt, and then press ENTER:
  
  start devmgmt.msc
  
• Troubleshoot the devices and drivers in Device Manager.
  
  NOTE: Click Show hidden devices on the View menu in Device Managers before you can see devices that are not connected to the computer

Write to us with the updated status and the required information related to Webcam device, for us to be able to assist you further.

Thank You.

 

Hello and welcome ksuthayya have had a look for a driver for your machine but there are only drivers listed up to 8.1 not 10.
Camera Driver for Windows 7 (32-bit, 64-bit) - IdeaPad Y410p, Y510p - Lenovo Support (US)

Another Google found that there was no camera driver support for 10. for a similar Lenovo Lenovo Y510P (Unsupported for Win 10) Camera Drive... - Lenovo Community

Having said that my old Toshiba was in the same position and yet when I installed 10 Windows updates found drivers for stuff not listed on the Toshiba site.

Now a suggestion would be to get a clip on camera and install it via USB or like wise because it would have it owns driver. If my memory serves me right they are not that expensive - but still annoying eh?.

 

@ICIT2LOL

Thanks, sorry for the late reply. Yes, that is precisely what I was saying, that unfortunately there are drivers listed only till 8.1. Yes, I could buy another webcam and clip it on, but then what's the point of having a fully functional webcam and buying a laptop with one? Thanks for the suggestion though *Smile
So, I gather that you were also facing the same problem and settled for a third party driver for your camera that you got from somewhere else on the internet, not the Toshiba website.

Honestly, that is exactly what I would like to do. The reason I'm posting here is to find out if anyone has an idea about such drivers that would work with the camera on my laptop. I'm sure there are similar, if not the same, cameras out there in laptops that are W10 approved!

If anyone out here can help with the same, I'd be immensely grateful.

Thanks again

 

Hmm not really sure of what this means I was under the impression that you had a laptop with a webcam but will not work on Windows 10 because there is no driver. Hence why I suggested getting a webcam that will work on the laptop??*Confused

Anyway not being a user of webcams myself I cannot comment anymore - the one time I did try one was a long time ago and was a Logitec model but it was painfully stressful trying to get it to work. But I am surprised that 10 updates didn't come up with webcam driver for you.

 

@ICIT2LOL You misunderstood me, I just don't want to have to get another product as whole when there should be a fix for this, get it? Thanks a lot for your suggestions though!

I know what you mean, I never used it much but I need it now for some business video calls and can't, really frustrating.

 

I apologize beforehand, but I'm going to be blunt: You've answered your own thread.

No 10 drivers available by the Laptop manufacturer. You've tried win 8 8.1 drivers in compatibility mode, and not worked.

You've tried drivers to whom people say might/could work. Well, until evidence is produced of another driver that DOES work, its a null point, you tried those as well and they didn't. You've shown no evidence of one of them actually working.

You have three choices at this juncture:

1. Go back from 10 to a fully supported OS which will include the internal webcam.

2. Purchase a clip on webcam that works with 10.

3. Try in vain to find a driver like everyone else in your situation with that model laptop.

Now IMO, you can be stubborn about it (which you have already demonstrated), or face the facts that you most likely have a HW issue that will not get resolved.

Your best bet if any is to hit the laptop forum for your model, as it is not a windows 10 issue, but one of the OEM and drivers. Or Option #2.

 

Yep well RW mate you have put that very succinctly and if the Lenovo crowd cannot come up with anything fix then I think it bad form on their part and also a total lack of planning knowing that Windows 10 was coming.

All in all for such a small component surely they could have devised something before now - Toshiba the maker of my faithful old laptop did something about it not through their site but got something fixed via the 10 updates - which is why I mentioned that feature of 10.

 

While succinct, please don't take it as I don't feel your pain in the situation, Reminds me of a $100 Logitech Orbit MP webcam I got for my daughter to use just before Win7 hit, and they figured everyone should buy the new version instead of dishing out a new driver.

Fortunately in that case there were earlier SW/Driver's that with some reg hacking allowed it to work, but without some features (face tracking for one, who really needs that?)

I'm not saying give up, just that the answer more likely will be found on a Lenovo related board, unless a member here has your specific laptop and could assist you.

True a 10 update might correct the issue, however the OP indicates that in Device Manager he has no Imaging Devices category, now that (to me) indicates that his current install of 10 doesn't recognize the cam to begin with.

Working that, if you go and show hidden devices and find an unknown device, if not showing already, then I:

Would verify the hardware id to see if it is the cam.

Then try to manually install the driver under the unknown device entry.

My thought is that there likely may not even be a unknown device for it, and as such, windows doesn't know to go out and look for an update for it either.

Would a clean install solve it? Don't know, something to try.

Lastly, as an aside, my old IT office had a gaming Lenovo, don't remember the model, it had the same issue when updated to 10, I'm not sure if they got it working, but it triggered a last thing to try, which would be third party webcam software that might see it ...

 

Yep well I was really referring to was with 10 the system is supposed to "look" at your system and finds updates for the gear you have in the machine - unless I have it terribly wrong??
Now I suppose a lot depends on the age of the machine and the ability of the machine maker to come up with a driver for anything in it - having said that my Toshiba L550 is at least six years old and the updates sorted a heap of things out that their support site could not offer. Sure they had refs to 10 drivers but they fell in a heap when I tried that course of action. The only driver the updates did not find of course was the WLAN one*Wink

 

Hi guys,

Really appreciate all your help on this.

Okay, getting to some of the points you've mentioned:

- Yes, there is no "Imaging Devices" in my Device Manager but when I go to the USB Controllers list, there is one that has an error there. That, I believe, is the camera. On uninstalling, scanning for hardware changes and then updating the driver, the "Imaging Devices" tab comes back but when I try to open the camera it give me an error. I'm doing this right now as well and instead of the usual error telling me that my camera cannot be found or is being used by another app, I'm getting "Something went wrong, code: 0xA00F4271(0x80070001). Now though, it going into a loop where in the camera comes on and keeps going back off, with the light beside it doing the same.

- RW, about trying other drivers out there, I've just tried out 2 that I could find and hence thought that maybe there's another one or two out there that could possibly work

- You mentioned camera software that could help, examples? I'm willing to try it all.

- Yes, if nothing works and the camera issue is one that I must solve, I will have to revert back to 8.1, which sucks because it was so bad, really slowed down my PC, and W10 is light years ahead!

- A clean install is what someone on the Lenovo forum actually asked me to do, trying to use the default drivers that come with the laptop. Just did that yesterday, but no luck.

Just opened Skype to check after switching antiviruses and restarting and Imaging Devices is no longer there and it is showing me an error in the USB Controllers (link attached)


In Properties, this is the status, "Windows has stopped this device because it has reported problems. (Code 43)A request for the USB device descriptor failed."

Sigh, I'm really pissed at Lenovo, though there's not much that can be done.

 

This really is bad form on Lenovo's part and to be honest and I know this is easy to say but I think a new machine albeit a refurbished one or what may be the way to go as you say going back to 8.1 would be a real pig of a thing to have to do. If it were me I would even think about going back to 7 with an OEM if you cannot afford another machine.
Just as a by the by you could run 8.1 in 7 mode with Classic Shell to do away with all that apps look but all the same it stinks. Classic Shell - Start menu and other Windows enhancements
and for what it is worth you can use this for 10.