Windows 10: Lenovo Y700 nvidia problems, pink screen of death

Status: UNRESOLVED
Computer Type: Lenovo Y700 laptop
GPU: GTX 960M, 4GB
CPU: Intel Core i5 6300HQ
Motherboard: Lenovo Allsparks 5A (U3E1)
RAM: 1x8GB DDR4-2132
PSU: Provide the model and its rated wattage and current output if possible, e.g. EVGA 850 BQ, 850W, 70amps on the 12v rail - for laptops you can leave this blank
Operating System & Version: Windows 10 build 1607 64bit, clean install
GPU Drivers: 378.92, clean install after DDU
Description of Problem: Hello, I have bought this laptop 6 months ago. Never had any problems with GPU or anything else. My PC has 120gb SSD and 1TB hdd from wdc. [Don’t know if it’s relevant, but I got bored of my hdd spin down and spin up sounds (it had 20s spin down time), so I tried various ways to change that. And after booting to live linux cd I have successufully managed to change that to 300s.].

And I think problems began from there. I usually play dota2 when I have some free time. Some games went smooth, but some had like 10fps or less (usually I had around 70 on max graphics). So, I started to search for a problem. Which brought me to device manager, where I saw yellow mark near GTX 960M gpu, it reported error 43. I immediately blocked all gpu driver installations, even from windows update, and installed the latest one from Lenovo. Still problem persisted.

Don’t remember how, but I also had pink screen of death (thought it should be blue). (attached the picture from whocrashed).

Decided to do a clean driver uninstall from safe mode, but that did not help. Finally, I thought that I should update to latest drivers provided from nvidia. Did that, had no problems for a few days. I was constantly checking in device manager for yellow exclamation mark, but there seemed to be none.

And today I left my laptop charging on the table, (don’t know if it’s relevant) with 30 minutes default sleep time. Came back only to see a screen of death.

Troubleshooting: I have tried reinstalling all the gpu drivers, reinstalled chipset and integrated gpu drivers. I am also on the latest bios version (NW53).

I still have warranty for this laptop. But it’s currently middle of semester and I have lots of work to do, so I don’t want to take it to a repair and wait for months.

I have also tried running furmark, it got with no crashes. I tried to run furmark and prime95 simultaneously, but it coped with it.

I don’t know what problem could be and I need your help finding it. I have provided as many screenshots as I have gathered. Link: Lenovo Y700 Nvidia GTX960M problems

Please, if you need any more information, I will gladly provide it.

---


I have reinstalled my windows. After installing all updates through windows update it prompted me to do a restart. Restarted it and error code 43 occured again: Imgur

Also, while I had old windows, I ran hardware scan through Lenovo solution center:
1. First test was running without error code 43 intact. I have attached the results
2. Second test was running while error code 43 were present. The results were that the scan is not applicable to nvidia card.

Later on, I had updated these drivers:

-Audio drivers
-LAN driver
-The latest chipset drivers. Although I had problems updating chipset one, and had to use cmd and -overall attribute to force update it (from 10.1.1.38 to 10.1.1.42).


:)

 

Nvidia Geforce GTX 960, and windows 10 code 43 failure

I have a new laptop (Lenovo Y700 nvidia 960m) and the same thing happens to me, (Code 43) and I have not been able to repair it with this solution, is there any other way to solve that problem?

 

Driver Power State Failure BSOD

Thanks for your reply. My computer is a Lenovo IdeaPad Y700-15ISK -80NV00HTHH, you should be able to find some specs here: Ideapad Y700 (15) | Solid 15" Gaming Laptop | Lenovo US (mine's with i7 processor, nvidia gtx 960m 4gb). Just turned
off my computer and about to sleep (it's really late here in Hong Kong), so I will have to send you the info you asked tmr. Using my phone replying right now. Many thanks again.

 

Genuine.txt is missing in the zip file. Please follow these steps:

1. Open an elevated command prompt.
2. In the elevated command prompt, type the command below, and press Enter:

Code: licensingdiag.exe -report "%userprofile%\Desktop\Genuine.txt" -log "%userprofile%\Desktop\repfiles.cab"&del "%userprofile%\Desktop\repfiles.cab" /Q[/quote]
zip Genuine.txt (u find it on Desktop) and upload please.

 

okay, here is the file.

 

Code: 0x0000009F: DRIVER_POWER_STATE_FAILURE (2.04.2017 22:37:34) [Windows 10] CAUSED BY: pci.sys [15.10.2016] * NT Plug and Play PCI Enumerator (Windows System File) nvlddmkm.sys [29.12.2016] * nVidia Video drivers * => Download Drivers | NVIDIA PROCESS: System Usual causes: Device driver[/quote]
Seems to be a problem with NVIDIA driver. Please update to the newest version.

Please uninstall actual driver via DDU:


Display Driver Uninstaller: How to use
Display Driver Uninstaller (DDU) is a small software that can help the user to uninstall the display driver from the users PC. It can uninstall the driver for all the lead display chip developers, viz. Nvidia, AMD and Intel.

I see a allready updates the driver to the newest version. Did u try to force the BSOD via GPU Benchmark?






Diagnostic Test

GPU TEST


Run FurMark - GPU Stress Test - Windows 10 Forums







Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

 

Tried this?:

Lenovo Diagnostic Solutions: Diagnostic Tools - Lenovo Support

 

Okay guys, I have to bump this thread. Everything was fine and normal after I cleanly updated to windows 10 creators update. As I found out, everything was good, because I were not playing any games. Now two days in a row I had bsod's:
1) After playing dota2, my fans were very loud. Even after an hour passed, fans were still very loud, I have decided to put my laptop to sleep, and then wake it up. As soon as I woke it, I got bsod. Minidump file with ending 4671-01.zip

2) I have played several matches, went to watch uefa and left my pc up and running. So it went to sleep mode. After I came back and moved my mouse, it tried to wakeup unsuccessfully. Minidump file with ending 5031-01.zip.

One thing worth mentioning, I ussualy turn my laptop completely, if not plan to do anything. I cold booted pc, launched dota, found out that graphics were really low and fps was not that good. I immeadetely knew what happened: went to device manager, yellow exclamation mark were present near nvidi gtx 960m, It stated error code 43.

I am on the latest chipset (10.1.1.42) and nvidia (21.21.13.7667) drivers.

 

Sorry but we need the full set to provide the best support for you:



Attention:

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

 

Hello, I am not sure what else do I need to provide. I have used that batch file to generate various files, they are in the first post of this thread.

 

can u run the DM Log Collector again and upload the actual Log please? Maybe this time we can see more

 

Okay, here are the files.

Edit:

I also ran the scan on my unit with Lenovo Solution Center. But as I can see, no problems were found (attached .html report).

Also I left my pc overnight running Furmark, woke up - no bsod's, the benchmark was still running - screenshot: Imgur

 

Code: 0x0000010E: VIDEO_MEMORY_MANAGEMENT_INTERNAL (19.04.2017 22:31:40) [Windows 10] CAUSED BY: dxgmms2.sys [16.10.1975] * DirectX Graphics MMS watchdog.sys ***** Invalid * Watchdog Driver (Windows System File) PROCESS: System Usual causes: Video driver, ?Video memory TO RESOLVE: 1. Check GPU Driver 2. Perform GPU stress test and check Temperatures 3. Try changing GPU[/quote] Code: 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (18.04.2017 00:25:10) [Windows 10] CAUSED BY: memory_corruption nvlddmkm.sys [16.01.2017] * nVidia Video drivers * => Download Drivers | NVIDIA PROCESS: System Usual causes: TO RESOLVE: 1. Check Drivers[/quote]
VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.

Conclusion:
As it says theres a problem with the GPU memory I think. Since u reinstalled new GPU driver and FurMark runs without issues I recommend to bring it back to the dealer.
I remember I had the same Problem with Lenovo Y700 (or the old Y50-70) at work. Installing different OS, trying different drivers didnt fix the problem. At the end we had to send this to repair.

 

Code: 0x1000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (18.04.2017 00:25:10) [Windows 10] CAUSED BY: memory_corruption nvlddmkm.sys [16.01.2017] * nVidia Video drivers * => Download Drivers | NVIDIA PROCESS: System Usual causes: TO RESOLVE: 1. Check Drivers[/quote] [/quote]
Hello, thanks for a reply.

1. The latest driver from lenovo website is 21.21.13.7667. (http://pcsupport.lenovo.com/us/en/pr...5isk/downloads). It is the current drive I have installed.

2. I have tried running furmark overnight, but no bsod occured. Image: Imgur: The most awesome images on the Internet.

3. It's a laptop, so it's impossible to change GPU. I still have warranty though and in worst case scenario I can get a refund from faulty unit (I'm in EU).

What really bugs me is that it's not bsod, but psod (pink screen of death). I have never had these before this laptop.

I have used ddu tu remove old gpu drivers and updated to 21.21.13.7892 drivers. I will try to play some games, put pc to sleep and so on, to try reproduce bsod.

 

Added this:

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.

Conclusion:
As it says theres a problem with the GPU memory I think. Since u reinstalled new GPU driver and FurMark runs without issues I recommend to bring it back to the dealer.
I remember I had the same Problem with Lenovo Y700 (or the old Y50-70) at work. Installing different OS, trying different drivers didnt fix the problem. At the end we had to send this to repair.