Windows 10: lettore dvd Microsoft

Salve, ho acquistato il lettore dvd di Microsoft, pagando con Paypal, ma ora non posso scaricare il file, non compare il tasto ottieni, o download

:)

 

lettore matshita dvd-ram uj8e1

il mio computer è un asus n56jn 64 byte inizialmente avevo come sistema operativo Windows 8.1 poi aggiornato con Windows 10 ora il computer non riconosce più il lettore cosa posso mi potreste aiutare

 

windows dvd burner

Hi,

I suggest you to refer to the below methods and check if it helps.

Step 1: I suggest you to run Windows Media Player DVD troubleshooter.

Windows Media Player DVD troubleshooter find and fix problems with playing DVDs in Windows Media Player.

Steps:

• Press Windows key, type troubleshooting
  and select it.
• Click on View all in the left pane.
• Click onWindows Media Player DVD and follow the onscreen instructions.

Also Refer to the section Rip and burn CDs from:
Windows Media Player

Step 2: I suggest you to refer to the Microsoft help article about:
Burn a CD or DVD in Windows Media Player

Get back to us with an updated status of this issue for further assistance.

Thank you.

 

I get "Insert a Disc" message & DVD Media is ejected when DVD drive contains a DVD Media.

Hi,

Thank you for posting your query in Microsoft Community. We understand the inconvenience caused and will assist you.

I suggest you to update the DVD/CD driver by following the steps below:

• Press “Windows key + R” and type “devmgmt.msc”.
• Right click on DVD/CD driver from the list and select
  properties.
• Under Driver tab click on Update button and follow the prompts to update the driver.

Hope this helps. Keep us posted on the status for further assistance.