Windows 10: Link to Windows stuck on "Turn on your PC to finish linking"

Hi,


I have a Samsung Galaxy Z Fold2 on Android 11


My PC on Windows 10 Enterprise 20H2 OS Build 19042.804

is turned on. Link to Windows app on my phone does initially detect my PC by name so I click to agree to add it. Then next screen says


"Turn on your PC to finish linking"


Your Phone App is open on my PC of course.


When I click to continue on my Samsung phone, the "Check your PC. We're checking on one more thing....", the whirling symbol goes round forever and I can get no further. Similarly, on my PC on Your Phone App has "Please open Your Phone Companion - Link to Windows...." screen with a whirling symbol and this screen goes no further.


I've tried I think every solution I can find on the internet. On my second PC, Your Phone does link up with my Samsung phone and runs properly. Both PCs are connected via network cable to my network router. My Samsung phone is connected wirelessly.


Is there a tool available that can help diagnose the problem?

Can you make further suggestions on what I might try to resolve this issue?



Kind regards,

Julian

:)

 

All Gmail links fail

Thanks to Caledon Ken...your suggestion had no effect.

Thanks to bro67...Interestingly enough the Gmail link to this forum reply actually worked, as did your link to "How to Fix....." I tried steps 1 and 2 without success. Step 3 gave me the following screen, which didn't look like the article described. At any rate, the probem is unchanged...screenshot follows.

 

Link Cortana and gmail

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the concern as you are having difficulties in linking Gmail to Cortana on your PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Version and Build of Windows 10 installed on the PC? (Type
  winver in Windows search/Run command)
• Are you aware of any changes on the PC prior to this issue?

We are researching on this issue and reproduced the issue on our lab machines and found that after entering Gmail username and password, it gives the allow option and later in Cortana when we click on Agree. It will circle and will
stuck there.

We would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.

However, we commend and appreciate you for the effort and time you gave to troubleshoot the issue. Hence, I suggest you to leave a

Feedback for this issue and provide us the Feedback Hub link so that our developer team can look into this issue.

Steps to share the Feedback Hub link

1. After submitting the feedback on Feedback Hub, go to the Feedback section of the app.
2. Select the My feedback tab to see your feedback.
3. Select the feedback and then click Share.
4. Once you click on share, a link will be generated like
   https://aka.ms/*****.
5. Click on Copy link and then paste the link in your reply to this message.

We await your response.

Aditya Roy

Microsoft Community – Moderator

 

Can't link phone to PC

Hello Sharlyn,

For us to be able to isolate why you're not able to link your phone to your PC. Kindly answer these questions so we can assist you better:

• Which Windows version is currently running on your phone?
• Were any changes applied on the phone prior to the issue?
• What troubleshooting steps have you tried so far?

We'll be waiting for your response.