Windows 10: LiveKernelEvent 141 while using Mixed Reality

Hello,


I am experiencing system crashes/forced reboots while playing Half Life: Alyx when my pc should be able to handle it easily.

Generally, I can load and begin playing the game, then somewhere around the 8-15 minute mark of playing, the display in my VR headset will flicker blue, then black, and my pc will reboot to the login screen.


The only other time this happened to me was when I was running a bitcoin miner cpu and gpu were running at 99-100% and I was very quickly moving web browser tabs from one monitor to the other. VR was not being used or plugged in


The VR hardware I am using is the Samsung Odyssey +


What I have tried already:

1. Using DisplayDriverUninstaller in safe mode to fully remove and update my drivers

2. unplugging monitors

3. reinstalling windows

4. using a boot and nuke and completely starting from freaking scratch

5. running command prompt in admin mode with commands:

-DISM /Online /Cleanup-Image /RestoreHealth

-SFC /Scannow

6. verified integrity of game files


No, my hardware isn't overheating.


Notes from Windows Reliability History:

Source
Windows

Summary
Hardware error

Date
‎4/‎9/‎2020 10:23 PM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff888dcb5dc060
Parameter 2: fffff80029ef09f0
Parameter 3: 0
Parameter 4: 4e4
OS version: 10_0_18363
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033



Specs from Speccy:



Operating System
Windows 10 Pro 64-bit
CPU
AMD Ryzen 9
RAM
32.0GB
Motherboard
Micro-Star International Co. Ltd. MEG X570 ACE MS-7C35 AM4 55 °C
Graphics
DELL S2440L 1920x1080@59Hz
E24 1920x1080@59Hz
16368MB ATI AMD Radeon VII ATI
Storage
931GB Samsung SSD 970 EVO 1TB Unknown SSD
931GB Samsung SSD 970 EVO 1TB Unknown SSD
927GB Microsoft Storage Space Device TMax SSD
929GB Microsoft Storage Space Device TMax SSD
1GB Generic Flash Disk USB Device USB
Optical Drives
No optical disk drives detected
Audio
AMD High Definition Audio Device

:)

 

lenovo Mixed reality controllers

Hello Bill,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.
3. Were there any recent changes made prior to this issue?
4. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
5. What is the make and model of your computer?

Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:

• Troubleshooting Windows Mixed Reality
• Using Windows Mixed Reality FAQ

Looking forward to your response.

Regards.

 

Mixed Reality Portal won't install

Since the steps provided did not help. We suggest checking the Mixed Reality Community and see if there's a similar concern,
or you can post the issue on the forum so that mixed reality developers can take a look at your concern.

Regards.

 

Windows Mixed Reality HP Disconnects Upon Visor Lift

Hi,

Thank you for writing to Microsoft Community Forums.

We understand the difficulties you are facing with the HP Windows Mixed Reality device and we appreciate your effort for providing the information on the issue. In order to get clarity and to assist you accordingly, please reply with the answers to
the questions below.

• What is the make and model of the PC?
  
• What is the model number of the Windows Mixed Reality HP device?
  
• Did you check the Windows Mixed Reality
  HP on a different computer?
  
• Are you aware of any changes in the PC prior to this issue?

However, we would suggest you to perform these methods and check if the issue persists.

Method 1: Troubleshoot
Mixed Reality headset displays

We would suggest you to perform the steps as referred under Mixed Reality headset display in this article:
Troubleshooting Windows Mixed Reality.

Method 2: New user account

This issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.

We await your response.

Aditya Roy

Microsoft Community – Moderator