Windows 10: Local account, lost password, possibly BitLocker

My mother-in-law has been using a local account and does not know her password, or the answer to her security questions. She has been using Windows Hello, but the camera stopped working - the only login option that is available is via password - the other options are blocked from the screen.

I was considering doing the utilman.exe trick via command prompt, but read that it will not work on BitLocker encrypted drives. I ran manage-bde -status and see the below, which I'm not sure what to make of:

Conversion Status: Used Space Only Encrypted
Percentage Encrypted: 100.0%
Lock Status: Unlocked
Protection Status: Protection Off
​

This is actually my old laptop that I reset and gave to her (she refused to create an MS account). I may have the BitLocker recovery key from when I used the machine prior to the reset - would this key be valid (seems odd if it is)?

Summary:

• local account
• no password and no password recovery
• possibly BitLocker encrypted and no recovery key

submitted by /u/pongalong
[link] [comments]

:)

 

Local Account password changed to Online Account Password

Hi,

I suggest you to follow the steps on how to switch from Microsoft account to Local account:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Local account instead.
• Enter your Microsoft account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the Local account and click OK.
• Now, login to Local account.

Hope it helps.

 

Lost password (local account)


Hi Lisa, welcome to the Ten Forums.

Sign out from your local account, sign in with built-in admin account. Run netplwiz, select your local account and select Reset Password. Doing it from built-in admin you will not be asked the old password.

You can now sign out from built-in admin and sign in to your local account with new password.

 

Forgot Local Password

Hi,

Thank you for posting your query on Microsoft Community.

I suggest you to follow the steps provided below and reset the password for the local account and check.

• 
  Login in to your Microsoft account.
  
• 
  Press Windows logo key + X key.
  
• 
  Select Computer Management.
  
• 
  Click on Local user and group.
  
• 
  In the right window pane, double click on user’s folder.
  
• 
  Right click on local user account and select set password and follow the on screen instructions.
  

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.