Windows 10: Local Administrator account will not login

A new local non-Microsoft account was just created with a new password in Windows 10. When the login screen comes up from "Switch users," and the new account name and password are entered, the account will not login. Both the user name and the password have been updated and changed, but the result is the same "the name or password are incorrect."I need a new admin account so that the C:\users\$dir\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy folder may be renamed with ".old" added at the end, due to Teams sending a TPM error.A How can I get logged in with the new account?

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Deleting an Local Administrator Account

Welcom to TenForums @Shahjahan

OK, let's get this problem clearly defined.

You say you created a local administrator account, you also talk about your 'original' account. Can you tell us which is which in the images you posted? You also say you followed the steps in the article. That would have enabled the built-in Administrator account.

Your first screenshot shows a gmail account with the name obscured. This would be a Microsoft account as it has an email address as its name. I assume this is the one you call 'original'.

The second screenshot shows the built-in Administrator account. This is a system account, it cannot ever be deleted as is a necessary part of Windows. You cannot create an account named 'Administrator' either, this is a reserved name, along with others like 'Guest', so that is NOT the account you think you created.

It would appear you have just the two active accounts, your original one with the gmail name and the built-in Administrator. What was the name of the local account you thought you had created?

To see a full list of all the accounts on your system, whether enabled for log in or not, open a Command Prompt (Admin) and type the command net users

You will see your user accounts, along with a number of other accounts used by the system. Administrator, DefaultAccount and Guest are built-in accounts, WDAGUtilityAccount is used by Windows Defender in version 1803, but may not exist in earlier versions. Any other names are your user accounts.

For each user account, type the command net user accountname (using each actual name instead of 'accountname'). Only accounts that say 'Account active Yes' will be visible in the screenshots you posted.

It may be that the account you tried to create is not active/enabled, if so, you need to make it active (as you did for Administartor) before you can manage it in Settings.

 

Local account to administrator

Just to be straight with terminology.

You can set up your device with a local account or Microsoft account.

Within each of these options you can then either be an Administrator or a Standard user.

If you go Start, Settings, Account and click on Your Info is it listing you as a local account and just below that are you Standard or Administrator.

 

Linking Microsoft Account to my Local Account Caused me to Lose Administrator Access

Hi,



Welcome and thank you for posting in Microsoft Community. We appreciate your interest in Windows 10.

I suggest you to refer to the below steps and check if it helps.

Step 1: Try to login to your temporary user account, enable built in administrator account and try to change the account settings.

• 
  Press Windows + X key together on your desktop screen.
  
• 
  Click on Command Prompt (admin) to open
  Command Prompt.
  
• 
  Type the following command and hit Enter:
  

• 
  net user administrator /active: yes
  (Check for the spaces)
  

4. Now log off from the current user and try to login to the administrator account that is enabled.

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.



Step 2: Follow the below steps,

• 
  Type User Accounts in the Search box from the desktop and select
  Change the User Accounts.
  
• 
  Here you will be able to see all the user accounts on your computer.
  
• 
  Select the User account and see if it is a Standard user account or Administrator.
  
• 
  If it is standard user then, change it to Administrator.
  
• 
  Now, log out from the Built-in Administrator account and try to log-in with your Administrator account.
  

Hope it helps. Kindly update the status of this issue, we will be happy to help you.