Windows 10: Lock screen asking to enter some CHALLENGE PHASE

After making a Microsoft account...i just put my shut the laptop after a while when i open it and try to login it show incorrect pin despite of it being correct and after 5 attempts it shows some challenge phase to enter, which I never had any. Please tell how to resolve this query.

:)

 

Challenge phase requested on every start up

Hi, someone tried to access my computer a couple of weeks ago now and I am now getting asked to complete a challenge phase every time I start up before I can enter my pin.

The fix was listed as ...

1. Press Windows key + R to launch the Run command.
2. Type netplwiz and press Enter.
3. On the User Accounts window, select your username and uncheck Users must enter a user name and password to use this computer.
4. Click Apply.
5. Type your Password twice and click OK.
6. Restart your PC and redo the steps in reverse to enable the sign in with password again.
7. Restart your PC again and see if the challenge phrase would still occur.

However maybe as I am administrator I am not being offered the option to uncheck users must enter a user name and password to use this computer.

Any suggestions would be greatly appreciated.

 

Windows 10 stuck at lock screen, unable to enter password

Hi Aaron,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

Please do let us know the following to understand the issue and assist you better:

• What is the make and model of your device?
• Are you trying to log-in using Microsoft account or local account?
• Are you trying to enter pin or password?

Assuming that this issue might be because of keyboard, I suggest you to use on-screen keyboard from the lock screen and check if it helps.

Steps: From the lock screen, click on Ease of access and click on On-screen keyboard.

Hope it helps. Reply to the post with an updated status of this issue and required information. We will be happy to assist you further accordingly.

 

welcome screen is not asking if i like the spotlight choice

Hi,

One of the possible reasons why your laptop is not asking if you like the spotlight choice might be because the Windows spotlight is not set as your lock screen background. To address this concern, we suggest enabling Windows spotlight as your lock screen
background. To do so, follow these steps:

• Go to Settings.
• Click on Personalization and then select Lock screen.
• Under Background, click on the drop down menu and make sure to click on Windows spotlight.

If further assistance is needed, don't hesitate to reply on this thread.