Windows 10: Lock screen stuck on loading and user picture not changing

I've been having 2 problems with my computer


The first one is that I recently attempted to change my lock screen image, but the picture doesn't change and gets stuck on loading image below




The other problem I've been having is that I wanted to change my user's profile picture which for some reason is all white and has two other circles on the side? and I get the following error code:


Help for both problems would be appreciated. Thanks!

:)

 

Lock screen stuck on picture. I chose the Windows Spotlight option.

Try these steps:

• In Personalization->Lock Screen settings change Background to Picture.
• Delete everything from folder
  
  C:\Users\<USERNAME>\AppData\Local\Packages\Microsoft.Windows.ContentDeliveryManager_<somecharacters>\Settings
• In Personalization->Lock Screen settings change Background back to Windows Spotlight

 

Lock screen picture doesn't change anymore

My lock screen picture does not change anymore. Many others have this problem as well (Google search). A variety of fixes are suggested but most seem to involve messing with folder contents and even changing Registry entries. I am not comfortable with that.

Online, the simplest suggested fix I have found is:

1. In Personalization->Lock Screen settings change Background to Picture.
2. Delete everything from folder
   
   C:\Users\<USERNAME>\AppData\Local\Packages\Microsoft.Windows.ContentDeliveryManager_<somecharacters>\Settings
3. In Personalization->Lock Screen settings change Background back to Windows Spotlight

First, if this is a consistent problem for so many, is Microsoft working on a fix?

Second, is the above solution safe to try?

I'd prefer it if someone from Microsoft Tech Support would weigh in on this.

Thanks,

Troy

 

Lock Screen keeps changing

Hi,

Thank you for writing to Microsoft Community Forums.

Windows Spotlight picks the photos from Bing and displays them in the lock screen. I understand that you have set a picture and it is getting changed automatically.

I suggest you to follow the steps to select the Picture that you want to be displayed on the lock screen. Please follow the steps mentioned below to set a Picture to lock screen:

1. Press and hold Windows + I key on the keyboard to open settings.
   
2. Click on Personalization.
   
3. Click on Lock screen.
   
4. Click on the drop down under Background and select
   Picture.
   
5. Click on Browse and select the picture that you want to set.
   

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator