Windows 10: Lock screen won't accept correct password. Shut out of system.

I set up a Windows 10 Lock screen on my laptop and now it won't accept the password.I am certain it's correct - it's a password I use regularly and was only set a couple of hours ago. I've tried..On screen keyboard, rebooting repeatedly, long press to power off, quick press to power on and entering my correct Microsoft account password. I cannot enter command prompts and so on because I cannot get past the lock screen. Any keys I press win +R etc make an entry in the password field.Clearly suggestions regarding updating drivers etc are useless as I can't get i

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After Windows 10 update, signin screen won`t accept my pssword.

Sign-in screen won`t take my password after Windows 10 update on a new HP laptop. I had setup a pin login but now asks for Microsoft password which I wrote down and have used before but will not accept now.

Doug991

 

Safe Mode won't accept correct password

I'm trying to run a third party software (AVG Internet Security) cleanup file that recommends Safe Mode. Yet, when I get to the Safe Mode lock screen, it won't accept my password (note that I am entering the password, not the PIN - it's the same password that gets me into my Microsoft account). Any suggestions what I should try? I'm hesitant to run the cleanup file in full Windows since it's not recommended.

 

Microsoft account doesn't accept reset correct password

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing while login to the PC using your Microsoft account.



In this scenario, we would suggest you to perform these steps and check if you are able to sign with the correct login credential in Safe mode. Also check if you are connected the PC to the internet, preferably through Ethernet cable.

1. At the login screen click on the power symbol.
   
2. Hold SHIFT key in the keyboard and click Restart.
   
3. After restarting your system, select the Troubleshoot option.
   
4. Select advanced options under
   Troubleshoot screen.
   
5. Click on Startup Settings
   
6. Click Restart and follow the onscreen steps to go to Safe Mode
   
7. Login with the correct password using the onscreen keyboard.

Please get back to us with the end result for further investigation.



Regards,



Aditya Roy

Microsoft Community – Moderator