Windows 10: Locked my hp laptop using find my device, now unable to unlock it.

I locked my hp laptop using "find my device" of Microsoft, now after I got my laptop back, I'm not about to log back in, it's showing a message saying "An administrator has restricted sigh in. To sign in, make sure your device is connected to the internet, and have your administrator sign in first.". Please help

:)

 

Laptop not recognising passcode

Hello,

For us to assist you with your query, we will appreciate it if you can answer the following questions:

• Are you unable to unlock your device?
• Is it a Microsoft or a local account?
  
• Are there any recent changes in your device?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you reboot your laptop and make sure that Caps Lock is off when you enter your password.

Looking forward to your response.

 

Administrator unable to unlock a "locked" computer = new laptop = DESKTOP-F4BD04U HP ENVY x360 Convertible 15-eu0xxx

Administrator unable to unlock a "locked" computer = new laptop = DESKTOP-F4BD04U HP ENVY x360 Convertible 15-eu0xxx Serial number 8CG1408QYZ // where is the prompt to enter the Admin password?

 

Locked myself out of my desktop

Hi

Welcome to Microsoft community.

It appears that you've encountered a situation where your desktop has been locked remotely via the "Find My Device" feature on your Microsoft account. Unfortunately, since this is a security measure implemented by Microsoft to protect your device, resolving this issue might require a bit of effort. Here's a step-by-step guide to help you unlock your desktop:

1. Sign In as Administrator:
   
   • You mentioned that you have a laptop as well. If you're signed in as an administrator on that laptop, you can use it to remotely unlock your desktop.
     
2. Connect to the Internet:
   
   • Make sure both your locked desktop and the laptop you're using to unlock it are connected to the internet.
     
3. Microsoft Account:
   
   • On your laptop, go to account.microsoft.com and sign in with the same Microsoft account that you used on the locked desktop.
     
4. Find My Device:
   
   • Navigate to the "Find My Device" section, similar to what you did to lock the device.
     
5. Unlock Your Desktop:
   
   • From the "Find My Device" settings, you should see your locked desktop listed.
     
   • There should be an option to unlock the device. Follow the instructions to unlock it.
     
6. Reboot the Desktop:
   
   • After unlocking the desktop from the Microsoft account settings, reboot the desktop and try signing in.
     
7. Re-Register the Desktop:
   
   • If you've removed your desktop from your devices list, you might need to re-register it after you regain access. You can do this from your Microsoft account settings.
     

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist