Windows 10: Locked out after Windows 10 update, historic email address on account

Hi,I’ve updated my laptop to the lastest version of Windows 10, and upon starting it back up, I’ve been told that Microsoft have detected unusual activity for my account.The account was set up probably 15 years ago when I was a child, under an email address I haven’t used in 5 years. I’m unable to answer of the questions to satisfy the automated system and reset my account, such as emails I’ve sent, subjects etc.This renders my laptop a paperweight - I can’t get in to it despite having the correct password, and I can’t reactivate my Microsoft account either.What can I do?

:)

 

Unauthorized Emails from my account?

It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.

 

old email addresses

Thank you for updating me HA.111

Here is the step to remove that old email address.

Start typing an email address into the “To” field. As soon as you see the old email address being recommended as one of the potential candidates, use the down arrow key to scroll through the list of suggestions. Once you highlight the old email address, type the delete key. In many cases, this will actually remove the entry not only from the current list of suggestions but from future suggestions as well. You may even find that as you mouse over the drop-down list the highlighted item will have an “x” to explicitly allow you to delete it.

Just do this step and your good to go.

Continue to have an escellent day HA.111

Best regards,

Anthony C. De Jesus

Independent Advisor

 

different user accounts, only one email address?


Hi Geoff, welcome to the Ten Forums.

In Windows 10 it is not possible to use the same MS account for more than one user account on the same computer. If User-A signs in with an MS account User-A@AnyEmail.com, that MS account (email address) cannot be used to sign in any other user than User-A. User-B needs to use either a different MS account or a local account. However, you can use the same MS account on multiple computers.

There's no way to work around this restriction.

In your case I would simply install Windows 10 on both computers with a local admin account, then create an additional standard user account as an MS account on both computers using the same email address. If any of the two computers requires the gaming account, too, as you explained I would make this account a local account.

Tutorials:

• Clean install: Windows 10 - Clean Install - Windows 10 Forums (Step 23 shows how to make your initial admin account a local account)
• Create additional users: User Account - Add in Windows 10 - Windows 10 Forums (Option Four explains how to create the additional user as an MS account, Option Three how to create the gaming account as a local account)