Windows 10: Locked out by an administrator

Recently I got my Microsoft account taken from me but I got help on here and Microsoft acted quickly to help me resolve the situation. The problem is, the person who took it removed my security info and replaced it with their own. Using that, they locked me out of my laptop. So while Microsoft was able to suspend my account indefinitely, I am still locked out of my laptop. I have important files on there that I’d like to retrieve. Is there any way to do this? For example like factory resetting my laptop but choosing the “keep files” option? I’m just not sure if doing this would keep the suspen

:)

 

Local Administrator account locked by family time restrictions

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the built-in Administrator account and
we appreciate your effort in troubleshooting the issue and providing us the detailed information.



In this scenario we would suggest you to disable and the enable the
built-in Administrator account using the command prompt from a different administrator user account and check if the issue persist.



Steps to disable and enable the built-in Administrator account.

1. Click on Windows Search/Cortana and type
   CMD, right click on command prompt and select run as admin.
   
2. Type Net user administrator /active:no
   and hit enter key to disable the built-in Administrator account
   
3. Restart the PC and login to the
   Administrator account and perform step 1.
   
4. Type Net user administrator /active:yes
   and hit enter key to enable the built-in Administrator account

We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Settings can't be opened using the built-in administrator account


Hello,
Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
I can access settings in Safe Mode but this will not allow me to create a new account.
Any help/suggestions will be greatly appreciated.
Cheers

 

Administrator level User

Got the laptop. It's a Lenovo G500 so possibly has Lenovo stuff in the way? Anyway, booted it normally and it opens into a regular account without admin privileges. Rebooted it into Recovery mode (per Option 5) and get Lenovo logo and Preparing Automatic Repair message; then Select Account + "You need to sign in as an administrator to continue but there aren't any administrator accounts on this PC". There is an option "Forgot your password or don't see your account?" but selecting that brings up a screen which should list admin accounts but there aren't any. Pressing the only option on that page Restart leads eventually to a BSOD with Stop code: 0xc00002e3 (which I know is misconfigured o/s or missing or damaged system files).

Can anybody suggest next steps in resolving this?