Windows 10: Locked out from changing PIN

After my computer automatically ran an update today, I went to log back on to realize it had reset my PIN. No problem, as it gives me an option to reset it. After asking me if I want to reset it, I click continue. I have tried this countless times, and it always says something went wrong. I can retry it over and over, and its the same message. The other option is to skip for now, which kicks me back to the login screen where it prompts me to go through the process again. I am getting EXTREMELY frustrated as I have tried all I could find for hours, and any help would be appreciated

:)

 

Unable to go into safe mode to change pin

Hi,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. What is the error that you are getting after entering the PIN?
2. Is there any other administrator user account on the laptop?
3. Are you entering the correct PIN?

If you have signed in with your Microsoft Account, I suggest you to follow the steps mentioned in
How to recover your PIN and password from the lock screen and check if this helps.

If you are not able to recover your PIN or password, then the only way to login to your laptop is to do a
Custom Installation of Windows, in which you will lose all your applications; however, your user data like pictures, videos, documents, etc., will be saved in Windows.old
folder.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

 

PIN at start up

Hi Scott,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I suggest you to follow the below steps how to Change PIN password:

• In the search box, type settings.
• Then Click on accounts.
• Then on the left hand side click on sign in options.
• Then you can Select Change PIN password and remove the pin.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Windows 10 Change password to pin

Hi Ana,

Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



Please share the details.

• 
  Are you able to log in to your desktop?
  
• 
  Do you see any error code along with the error message?
  

I suggest you to go through the below steps and check if it helps.

Follow these steps to set up a PIN on your Windows User Account:

• 
  Press the Windows +S key combination to display the Search box.
  
• 
  Type the word pin into the Search box, then click
  Set up PIN sign-in.
  
• 
  Find the “PIN” section and click the Add button.
  
• 
  Type in the password for your User Account, then click the
  Ok button.
  
• 
  Select and enter a 4 digit numeric pin, then enter it again for confirmation.
  
• 
  Exit the PIN setup utility.
  

From now on you’ll be able to log in to your Windows account by entering your 4 digit PIN instead of your password.



You can change your PIN at any time by following the steps below:

• 
  Press the Windows +S key combination to display the Search box.
  
• 
  Type the word pin into the Search box, then click Set up PIN sign-in.
  
• 
  Find the “PIN” section and click the Change button.
  
• 
  Enter your Windows password, then click the
  Ok button.
  
• 
  Select and enter a new 4 digit numeric pin, then enter it again for confirmation.
  
• 
  Click the Finish button.
  
• 
  Exit the PIN setup utility.
  

Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.