Windows 10: Locked out of computer due to forgotten password

My 80 something year old grandma has been locked out of her computer for imputing the wrong pin too many times and is now being asked to use her Microsoft password, which she doesn't know. I've been trying to recover the account and struggling.The issue is that she recently changed her email and no longer has access to her old one. I've tried submitting the account recovery form multiple times now with no luck, since I'm working with extremely limited info from her already limited use of the account.Trying to contact support requires you to already be logged-in, and figuring out how to speak t

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How can I recover forgotten password for locked computer?

How can I recover a forgotten password for a locked computer? Is there a way to open a locked computer if you have forgotten your computer password?

 

Forgotten password, locked out of computer

Helping users to reset / crack Windows sign-in credentials is a difficult and controversial topic. We wouldn't want to, and it wouldn't be right to assist people to get into other users accounts.

In your case the first thing I noticed when reading your post was the highlighted part in above quote. It simply can't be true that you set up a picture password without knowing your password; to set up a picture password you must first verify you are the account owner by entering your password:





My suggestion is that to sign in to Windows you use the same password you had to know and use when you created the picture password.

 

How can I recover forgotten password for locked computer?

mizan2289