Windows 10: Locked Out of Laptop / Unable to View Bitlocker Encryption Key Due to Outdated Multi-Factor...

Hello Team,My HP laptop recently updated, and whatever changes it underwent require me to input the Bitlocker Encryption Key. I logged into to my Microsoft account on my phone to retrieve this information, but was asked to send a code to one of my verification options. I first chose my phone number, but the code never came to my cell, and I realized my landline number was listed, rather than my cell. The other option is my husband's old work email, which we haven't logged into for at least 10 years. I updated the verification method to include my cell phone number, and now it is saying I canno

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Unable to unlock USB drives encrypted/locked with Bitlocker To Go

Hey All,

Recently my company provided me with a Windows 10 SOE image as part of a UAT. The image includes Symantec Endpoint Encryption which utilizes Bitlocker for encryption.

I went through all of the motions with the C:\ drive to be encrypted and even printed the recovery key. Well, at some point I plugged in a few My Passport USB drives and they became locked by Bitlocker To Go. Everytime I try to unlock or click on these drives it asks for the 48-bit key which I don't have because I never was prompted to encrypt/lock these drives.









IT says that there are no keys stored on the servers for these USB drives and suggested that this would be a "local" encryption. However, they also stated that they wouldn't be encrypted unless I was prompted about it. So, there's this mystery about how these USB drives came to be locked.


I've been doing some research and the closest I've come is getting some output about the protectors:
Code:

I've tried to copy the .bek file to another non-encrypted/locked USB but get:

Code:

I've tried all of the passwords (even blank) I have in an attempt to unlock the drive:

Code:

When I search my laptop by either the Numerical or External IDs, I get nothing even with hidden files enabled.

Can anybody provide any recommendations here? I can always provide any additional info. Should I also post in the MS forums?

There's so much data on these drives that I cannot loose.

Regards, Jimmy

 

BitLocker Encrypted Hard Drive to MAC

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



I suggest you to perform below mentioned steps to disable BitLocker.

To disable BitLocker I would suggest you try the following steps and see if it helps.

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Change View by from Category
  to Large Icons/Small Icons.
  
• 
  Click on BitLocker Drive Encryption and click on
  Turn BitLocker Off.
  
• 
  Follow on screen instructions. Click on Decrypt the Drive
  when the message appears.
  

I would suggest you click on the link below and refer the following article.

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

(You can refer the steps in the above link as they are applicable for Windows 10 as well)



Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.

 

bitlocker drive encryption recovery key error

"Find my BitLocker recovery key"

https://support.microsoft.com/en-us...b-aa71c00ea55e/find-my-bitlocker-recovery-key

How to Unlock a Windows 7 Computer Locked by BitLocker Drive Encryption

BitLocker Drive Encryption - Unlock a Locked Data or Removable Drive

If none of that helps you, the Data is lost.

Cheers.